- Delivered outstanding customer satisfaction by actively listening to customers' needs and effectively communicating appropriate solutions, as demonstrated by the positive feedback received.- Reduced spending on casual employees by implementing the most efficient roster schedule.- Contributed to the Safety Improvement Team (SIT) to ensure proper implementation of safety procedures, resulting in a low rate of workplace accidents and injuries.- Devised effective marketing strategies by analyzing customer behaviour and shopping patterns, resulting in an increase in sales figures compared to the previous year.- Contributed to the rise in customer retention rate through participation in and leading business strategy improvement meetings, providing training to new employees, and ensuring they have the necessary product knowledge to deliver tailored customer service experiences.