- Planned, directed and coordinated daily operations of the property.- Ensured optimum performance of hotel and continuous improvement in the guest services. - Increased guest satisfaction from 6 to 8.5 on the scale of 10, over 2+ years. - Kept track of local market and set daily strategy to maximize room revenue and occupancy.- Increased overall revenue by 20% YOY for year 2021 and 2022 by using new marketing initiative, coordinating with Wyndham Global Sales, improving hotel operation and bringing new clients.- Overall increased the hotel gross revenue by 45% in just under 3 years. - Reduced operating and supplies cost by improving the method of operation and product use while managing the budget. - Signed up 6 new Direct Bill local/national accounts which provided huge boost to hotel’s gross revenue.- Approach all encounters with guest and employees in friendly and courteous manner.- Frequently communicated with hotel owner to keep track of their expectations while accurately managed and reported all financials, P&L, payroll to maintain profitability.- Renegotiated hotel franchise contract terms with the Wyndham SVP franchise services on behalf of owners which benefited owners by 3% in annual revenue.- Hired employees, Processed Payroll, Scheduled working hours and lead team of 8-10 employees in departments like front desk, housekeeping and engineering.- Constantly managed and replenished hotel inventory as per budget.

- Demonstrated personal ownership and lead day-to-day activities for rooms operations of areas that include Guest Services, Housekeeping, and Engineering. - Assist in working with employees to carry out daily guest arrival and departures.- Interact with guests to get their feedbacks and resolve issues efficiently with general manager.- Assist sales director with daily selling strategies to maximize room revenue and occupancy.- Managed rooms budget and payroll as needed to assist in the management.

- Performed daily front desk functions such as check-in and check-out guests, answering phones, processed payment and issued room keys to guests.- Carry out light administrative duties such as sending fax, making copies and sending emails.- Receive guest request/complains and ensure appropriate action has been taken.- Answer inquires pertaining to local area, amenities, hotel policies, services and directions.- Performed night audit procedures, created audit reports and reconciled daily cash balance.

- Planned and coordinated more than 40 events hosted on campus during the tenure.- Coordinated logistics and setup of audio-visual equipment's and various event supplies.- Troubleshooted technical issues that occur during the events.