-New user onboarding process and offboarding process-Solving network related issues like slow internet connection, application not working properly, website working very slow, DNS related issues etc.-Asset management with the use of MS list application-End user support on MS Teams and physically regarding remote application, computer/laptop hardware & software, OS related issues-Familiar with Sophos XG series & Palo Alto PA440 series firewall in which I have knowledge about… Show more -New user onboarding process and offboarding process-Solving network related issues like slow internet connection, application not working properly, website working very slow, DNS related issues etc.-Asset management with the use of MS list application-End user support on MS Teams and physically regarding remote application, computer/laptop hardware & software, OS related issues-Familiar with Sophos XG series & Palo Alto PA440 series firewall in which I have knowledge about SD-WAN profile, SD-WAN routes, WAN link manager, QOS, security policies, network interface management, NAT, policy-based forwarding, APP-ID, User-ID, antivirus profile, anti-spyware profile, vulnerability protection profile, URL filtering profile, wildfire analysis, application override policy, tunnel, log monitoring (traffic logs, threat logs, data logs, system logs) etc.-Help to Implementing IT IOS process & Cyber security insurance in our organisation-Windows & Ubuntu Server maintain with proper updates and patch management, hardware and software upgrades.-Basic switch configuration like firmware upgrade and switch web access-ISP routers basic troubleshoot via web login (change WAN connection static, DHCP, PPPOE)-NVR setup & configure with necessary details-Microsoft office 365 admin panel worked experience (Intra-ID, Teams admin panel, share point admin center, exchange admin center, security etc.) -Faveo help desk agent & admin panel knowledge -NAS drive configuration & taking backup via Veeam application -Seqrite Antivirus web console basic knowledge-Vendor coordination regarding IT assets purchases and repair-Giving basic organization training to new IT members and solving their doubts-Managing and team leading IT team Show less

-RFID (Radio frequency identification) Entry & Exit gate and other equipment installation and support-Visit different sites and install RFID gates in library

-Worked for the parent company named Kirti Telnet, PVT. Ltd, Ahmedabad.-Installing OS with PXE (preboot execution environment) boot-End user support-laptop setup for new users-VC (video conferance ) setup for meetings

-Worked for the parent company named Microworld Software Service, PVT. Ltd, Ahmedabad.-Learning E-Scan antivirus console-Installing antivirus in users by console-Antivirus patches update-Learned some new terminologies related with antivirus-Troubleshooting system related issues

-Worked for the parent company named IT Source, technologies, Mumbai.-Resolving service requests and incidents within service level agreement (SLA)-Conduct remote desktop troubleshooting to end users-Managing video conference at board room though poly-com devices-Vendor coordination with regards to laptop, desktop, printers-Installing and configuring various devices laptop and desktop-configure and solving outlook issues-End user support-Asset… Show more -Worked for the parent company named IT Source, technologies, Mumbai.-Resolving service requests and incidents within service level agreement (SLA)-Conduct remote desktop troubleshooting to end users-Managing video conference at board room though poly-com devices-Vendor coordination with regards to laptop, desktop, printers-Installing and configuring various devices laptop and desktop-configure and solving outlook issues-End user support-Asset management-Coordination with different teams like network team, security team. Show less

-Worked for the parent company named IDC technologies, Bengaluru, Karnataka.-Installing and troubleshooting operating system, drivers and patches, antivirus, email client, and other Intranet portals-Conduct remote desktop troubleshooting to end users-Maintaining and managing IT assets and tracking asset data-Assemble & disassemble of PC and laptop-Physical asset verification of some HDFC branches-End user support & working ticketing tool where I was maintaining SLA