Ronak Desai Email & Phone Number

Bethlehem, PA, US

Zurich, ZH, CH

- Own customer delivery error reporting and present take-aways to site leaders on a regular basis. Work withdepartment leaders to implement action items and follow up to ensure action plans are seeing results- Track top quality errors by item and source locations to implement process improvement initiatives backedby data and metrics.- Partner with 12 site.

Seattle, WA, US

- Launched new Shopbop Mini-Fulfillment Center at ABE2 including Receive, Stow, Pick, Pack, Ship andCustomer Returns processes and worked across 3 sites and multiple departments to lead a team of 23leaders across varied levels of the organization- Built training material for Shopbop Customer Returns process and presented KPIs, which measureproductivity and.

Seattle, WA, US

- Facilitated Continuous Improvement training to over 40 leaders across multiple sites and serve as change management point of contact for Continuous Improvement projects - Led the redesign of Inbound and Outbound Ship Dock, Stow and Receive, quality and productivity re-trains for 31 sites across the network- Present KPIs relating to Inbound and Outbound.

Seattle, WA, US

- Led four Data Analysts though a review of key performance indicators such as quality errors, inventory adjustments, and labor distribution to improve associate performance across all departments- Collaborated across departments to optimize processes which resulted in decreased inventory defect rate from 2.72% to 0.6%- Developed and facilitated a.

Seattle, WA, US

- Managed a team of 140 associates in a distribution warehouse environment and helped develop their skills to improve their performance in productivity and quality through coaching, feedback delivery, and classroom training - Demonstrated ability to multitask by ensuring customer orders were shipped on time, handling safety concerns and workplace injury.

Scranton, PA, US

- Established a comfortable and effective work environment for the Phonathon Callers- Managed and executed the full recruiting cycle process including sourcing, interviewing, presenting candidates and training new hires- Built and maintained meaningful and trusted relationships that resulted in a dynamic hiring manager and candidate experience- Trained new.

Scranton, PA, US

- Served as an ambassador by establishing an open line of communication between The University of Scranton and its supporters- Maintained and developed relationships between the University of Scranton community and the University itself - Developed superior customer service skills

Scranton, PA, US

- Displayed the ability to work in an organized and consistent manner to meet tight deadlines - Established the ability to manage stakeholders at all levels of a highly matrixed organization and the ability to work across cross-functional, cross-organizational teams - Took steps to understand functions of other departments within the University to develop.