• Opened 30+ account on a monthly basis by checking 25+ documents per account to verify consistency and coherence while maintaining excellent levels of customer service with the clients.• Performed consistent follow ups with clients as well as back-end teams through email and phone calls for timely resolution of client raised issues, satisfying the given time-frame standards more than 90% of the time.• Being aware regarding any changes in company policy, regulatory environment, and other industry best-practices from time to time in order to make work functioning smooth and maintaining compliance.• Monitored needs and obstacles of a team of 15 people for better internal coordination and problem solving.• Created and submitted reports and reconciled audit documents every month within regulatory deadlines.• Provided swift and professional service to 25+ customers every day to uphold organizational image and achieve customer delight to ensure long-term customer relationship development.• Ensured steady maintenance in productivity levels within the whole team without sacrificing service quality.• Investigate financial activities that seem suspicious in-depth, evaluating risk and transaction trends.• Work together with cross-functional teams to improve AML practices and uphold adherence to pertinent legal requirements.• Put in place transaction monitoring systems and make use of advanced analytical tools to spot and report possible AML problems.• Perform due diligence on clients who pose a high risk and advise management on ways to reduce

• Handled and maintained a proper delivery schedule of annual goods worth $3 million to the warehouse from interprovince locations.• Coordinated with multiple clients and stakeholders to ensure timely delivery of goods and processed appropriate compensation according to contractual clauses in case of delayed deliveries.• Maintained books of record for inventory stocks in Excel and Tally and performed regular inventory audits to replenish inventories below holding threshold by processing appropriate purchase orders.