Ronak Parikh Email & Phone Number

Carpinteria, Ca, Us

Procore Technologies, Inc. (NYSE: PCOR) provides cloud-based construction software to clients across the globe. Using its award-winning suite of project management tools, hundreds of thousands of registered Procore users manage all types of construction projects, including industrial plants, office buildings, apartment complexes, university facilities, retail centers, and more.

San Francisco, California, Us

Miro is an online, visual collaboration platform designed to unlock creativity and accelerate innovation among teams of all kinds. The platform’s infinite canvas enables teams to lead engaging workshops and meetings, design products, brainstorm ideas, and more. Miro is a B2B SaaS / hypergrowth startup with more than 1,500 employees in 12 hubs around the world and serves more than 80M users worldwide, including 99% of the Fortune 100. KEY ACHIEVEMENTS:• Manage 15+ Enterprise customers worth over $8M in annual revenue. Identified expansion and upsell opportunities for my top accounts leading to a 25% increase in ARR with a 3% customer churn rate. • Own the single largest customer in the Amer Strat segment at $3.5M ACV and $10.5M 3-year TCV. Expanded this account by $500K with 10k additional seats the first six months at the company. • Co-create Joint Success Plans with customers to identify goals and objectives and track next steps and recommendations to deliver desired outcomes leading to a Gross Retention of 97% for my account book. • Run Miro Value Assessments in partnership with the Value Engineering team to quantify the ROI customers receive from our Product. Results include Miro saving 2.6 hours/week resulting in savings over $300K/year. • Built Champion Networks to empower users and increase Monthly Active Usage (MAU) to 75%+. • Became a Product expert to increase product adoption and license activation to 90%+ for my account book.Additional Skills / Responsibilities:• QBRs / EBRs• Onboarding • Internal partnership with Sales, Marketing, Product, Legal, and Senior Executives • OKR Planning / COE Development • Technical Assistance - Okta/Google/AWS/Azure AD SSO, SCIM, Domain Control, Data Migrations• VOC / Product Feedback

San Francisco, California, Us

Salesforce Commerce Cloud, formerly Demandware, powers enterprise cloud commerce for the world's most innovative brands, enabling unified, 1-to-1 experiences across all points of commerce including web, mobile, social and store.KEY ACHIEVEMENTS:• Managed a $10M ACV book of business with exemplary retention rates and consistently exceed monthly Score Card metrics including an average CSAT of 4.8/5.• Contributed to $1.1M in iACV by partnering closely with my account team to find untapped opportunities with Professional Services and complementary Salesforce products that support the customer’s goals.• Assisted in 70% YoY GMV growth for my account book by focusing on driving successful business outcomes through platform adoption and improving shopper journey KPIs.• Onboarded new Success Managers as their Trail Guide. Met weekly for 1:1’s, setup workshops to review key CSM responsibilities, and acted as a mentor as they took ownership of accounts leading to faster time to value for customers.Additional Skills / Responsibilities:• Ownership over customer growth, satisfaction, and retention.• Internal Customer Showcase management• Held monthly Success Reviews with customer stakeholders to discuss upcoming initiatives, communicate release updates, product announcements, events, and generate a Success Path with recommendations to help them accelerate achievement of their business objectives.• Technical Assistance - Assist with planning, roll out, and management of Okta MFA due to mandate for all Salesforce products in 2022. • Built and fostered executive-level relationships with the customers’ key IT and business stakeholders.• Voice of the Customer

Burlington, Ma, Us

As a Senior Digital Program Manager, I led and managed a team for large enterprise Sales and Support programs utilizing Nuance's hosted conversational platform to help Telco and BSP customers increase ecommerce sales and engage with their customer base through the ever-increasing digital channel. We're all about delivering value and driving customer loyalty.My responsibilities included:- Developed and executed a success strategy to optimize the customer lifecycle and proactively grow strategic enterprise accounts. - Monitored customer engagement and utilization trends, crafted ways to increase product adoption, sponsored program expansions, and collaborated with sales on upcoming renewals and growth opportunities. Played an integral role in account growth by effectively doubling program ARR.- Effectively strategized, prepared, and delivered Quarterly Business Reviews (QBRs) to customer executive leadership teams. - Conversion optimization and testing including A/B testing, Business Rule Strategy, and Adobe Analytics analysis - Managed the roll-out of numerous project implementations utilizing the Software Development Lifecycle methodology. And much more...

New York, Ny, Us

As a CSM at Lightbox (formerly Digital Map Products), I worked with our top clients to identify business challenges, strategic implementation and planning of our geospatial mapping solutions as well as technology evangelizing and business consulting. LightBox focuses on real estate data analytics, including building footprints, tax parcels, zoning, & environmental building data. Key responsibilities included the following:- Managed customer adoption, retention, and growth by mapping the entire customer journey through successful onboarding, establishing touch points, and identifying business challenges of our SaaS mapping solutions. - Owned the overall relationship with customers while establishing a strategic and trusted advisory relationship.- Achieved retention rates above 95% by providing custom training sessions to increase product engagement and customer self-service while mitigating churn. - Conducted Quarterly Business Reviews (QBRs) with large clients to increase customer Life Time Value. - Monitored and analyzed analytical data on customer utilization to develop strategies to increase usage and adoption of our product solution including future upsell and cross sell opportunities.- Partnered with the Sales team to identify business development opportunities and expand revenue as well as manage customer expectations. - Supported the Product Development team by being the voice of the customer on product feedback and platform enhancements. - Acted as a liaison between internal teams to ensure customer needs are being met including sales, marketing, finance, engineering and product teams.

Charlotte, Nc, Us

- Manage sales growth and customer relationship for multiple commercial and military accounts negotiating long term agreements for new and follow-on opportunities valued from $5M to $15M.- Exhibit exceptional customer relationship management.- Ensured existing and new customer accounts are well managed.- Established a deep understanding of product knowledge to consult customers.- Escalated customer issues through the proper channels and drive resolution. - Managed Target Capture Process to establish new booking opportunities.- Provided target pricing inputs and financial input analysis. - Remained constantly in touch with and anticipates the market.- Implemented business pursuit strategies.- Assist in the preparation of technical proposals.

Charlotte, Nc, Us

Instrumental in company wide roll-out and implementation of Microsoft Project Server. Became the Subject Matter Expert (SME) with the goal of achieving resource alignment and on-time and on-budget execution of projects. Key responsibilities include:- Organized and conducted internal customer trainings to maximize user experience.- Administered weekly Project Server Steering Committee meetings.- Led nationwide, global, and virtual resource teams.- Forecasted and managed financial health of projects through Project Server dashboards.- Resource demand vs. capacity planning.- Project scheduling and project management guidance and consulting.- Established and grew working relationships across multiple functional groups leading to increased efficiency.

Falls Church, Va, Us

- Responsible for setting up work breakdown structures from start to finish, and also monitoring, budgeting, and controlling costs and schedules on contracts - Provide weekly, monthly, and quarterly financial reports- Prepare program plans and schedules using excel and MPM - Perform financial and variance analysis- Assisted Finance Manager with the construction of the Annual Operating Plan- Provides operational and technical guidance on internal controls to other departments.

Master Of Business Administration (Mba)

Bachelor Of Science (Bs), Business Administration And Management