Ronak Parikh Email & Phone Number

Carpinteria, CA, US

Procore Technologies, Inc. (NYSE: PCOR) provides cloud-based construction software to clients across the globe. Using its award-winning suite of project management tools, hundreds of thousands of registered Procore users manage all types of construction projects, including industrial plants, office buildings, apartment complexes, university facilities.

San Francisco, California, US

• Miro is an online, visual collaboration platform designed to unlock creativity and accelerate innovation among teams of all kinds. The platform’s infinite canvas enables teams to lead engaging workshops and meetings.
• Manage 15+ Enterprise customers worth over $8M in annual revenue. Identified expansion and upsell opportunities for my top accounts leading to a 25% increase in ARR with a 3% customer churn rate.
• Own the single largest customer in the Amer Strat segment at $3.5M ACV and $10.5M 3-year TCV. Expanded this account by $500K with 10k additional seats the first six months at the company.
• Co-create Joint Success Plans with customers to identify goals and objectives and track next steps and recommendations to deliver desired outcomes leading to a Gross Retention of 97% for my account book.
• Run Miro Value Assessments in partnership with the Value Engineering team to quantify the ROI customers receive from our Product. Results include Miro saving 2.6 hours/week resulting in savings over $300K/year.
• Built Champion Networks to empower users and increase Monthly Active Usage (MAU) to 75%+.

San Francisco, California, US

• Salesforce Commerce Cloud, formerly Demandware, powers enterprise cloud commerce for the world's most innovative brands, enabling unified, 1-to-1 experiences across all points of commerce including web, mobile, social.
• Managed a $10M ACV book of business with exemplary retention rates and consistently exceed monthly Score Card metrics including an average CSAT of 4.8/5.
• Contributed to $1.1M in iACV by partnering closely with my account team to find untapped opportunities with Professional Services and complementary Salesforce products that support the customer’s goals.
• Assisted in 70% YoY GMV growth for my account book by focusing on driving successful business outcomes through platform adoption and improving shopper journey KPIs.
• Onboarded new Success Managers as their Trail Guide. Met weekly for 1:1’s, setup workshops to review key CSM responsibilities, and acted as a mentor as they took ownership of accounts leading to faster time to value.
• Ownership over customer growth, satisfaction, and retention.

Burlington, MA, US

As a Senior Digital Program Manager, I led and managed a team for large enterprise Sales and Support programs utilizing Nuance's hosted conversational platform to help Telco and BSP customers increase ecommerce sales and engage with their customer base through the ever-increasing digital channel. We're all about delivering value and driving customer.

New York, NY, US

As a CSM at Lightbox (formerly Digital Map Products), I worked with our top clients to identify business challenges, strategic implementation and planning of our geospatial mapping solutions as well as technology evangelizing and business consulting. LightBox focuses on real estate data analytics, including building footprints, tax parcels, zoning, &.

Charlotte, NC, US

- Manage sales growth and customer relationship for multiple commercial and military accounts negotiating long term agreements for new and follow-on opportunities valued from $5M to $15M.- Exhibit exceptional customer relationship management.- Ensured existing and new customer accounts are well managed.- Established a deep understanding of product.

Charlotte, NC, US

Instrumental in company wide roll-out and implementation of Microsoft Project Server. Became the Subject Matter Expert (SME) with the goal of achieving resource alignment and on-time and on-budget execution of projects. Key responsibilities include:- Organized and conducted internal customer trainings to maximize user experience.- Administered weekly.

Falls Church, VA, US

- Responsible for setting up work breakdown structures from start to finish, and also monitoring, budgeting, and controlling costs and schedules on contracts - Provide weekly, monthly, and quarterly financial reports- Prepare program plans and schedules using excel and MPM - Perform financial and variance analysis- Assisted Finance Manager with the.

Master Of Business Administration (Mba)

Bachelor Of Science (Bs), Business Administration And Management