Ronakkumar Patel Email & Phone Number

Mississauga, Ontario, Canada

Canada

Charlottetown, Prince Edward Island, Canada

Charlottetown, Prince Edward Island, Canada

● Operating manual and automated equipment to perform Microbial Fermentations, Down Stream Purifications, Active Pharmaceutical Ingredient (API) or fine chemical manufacture.● Controlling processes from start-up to shut down, including unit operations of microbial growth, expression, recovery, filtration, chemical synthesis, and purification.● Handling of hazardous materials, including acids, bases, solvents, potent compound, and APIs safely and properly● Performing process sampling and testing includes pH, conductivity, spectrophotometry, osmometry, densometry, aseptic sampling and streak plating, etc.● Collaborating with other departments on process and equipment training for successful completion of manufacturing baches.● Preparing shift summaries and updating excel spreadsheets with key performance and quality indicators.● Providing feedback to influence continues improvements during the review and revision of Standard OperatingProcedures and other process documentation.● Participating in Bio Vectra’s quality management system, focusing on the batch production records, work instructions, adherence to policies and Standard Operating Procedures at all times.● Assisting with housekeeping, equipment cleaning, general warehousing, material staging, and tanker operations as required● Adhering to Bio Vectra’s Health and Safety Policy as outlined in the Bio Vectra Occupational Health and Safety Policy, Statements of Principle, and Responsibilities● Additional duties as assigned, based on business needs and the department supervisor’s request.

Charlottetown, Prince Edward Island, Canada

● Respond to telephone calls, email and chat requests for technical support in an efficient and friendly manner.● Provide a high degree of customer service to all end users.● Monitor ticketing system for incoming requests for support and service.● Troubleshoot & support software applications, various hardware/software configurations and run appropriate testing and diagnostics.● Proficiency in using MS Office (Word, Excel, Outlook), various hardware, software and internet.● Research, identify, classify, and resolve in scope technical incidents and service requests.● Escalate incidents and service requests to other support teams when necessary.● Clearly document incoming incidents and service requests including all troubleshooting steps, other actions performed and all communications and directions with end users and colleagues.● Contribute to knowledgebase documentation to aid in the resolution & fulfillment processes related to Incident Management and Service Request Management.● Accept and incorporate constructive feedback to improve overall performance.

Charlottetown, Pe, Canada

● Responsible to achieve allocated targets/goals.● To build sustainable relationships with valued clients through open and interactive communications.● To cross sell various services and products, offered by company.● To attend customer's billing inquiries on the field as well as assist them to activate new service provisions, guide customers to upgrade various plans.● To receive and solve incoming customer calls, inquiring about technical support and service issues by demonstrating utmost professional.● Responsible to document and update the various job related record in the system when required.● To handle customer's inquiries and solve them by providing them prompt, accurate and appropriate guidance/information.