Ronald Allan Samonte

Ronald Allan Samonte Email and Phone Number

Rock on! @ Enter, Inc.
Ronald Allan Samonte's Location
Metro Manila, National Capital Region, Philippines, Philippines
About Ronald Allan Samonte

9 years of solid background working in the BPO/IT industry with focus on PC hardware and software troubleshootingExperienced in coaching and mentoring individuals Possesses superior communication skills both verbal and written

Ronald Allan Samonte's Current Company Details
Enter, Inc.

Enter, Inc.

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Rock on!
Ronald Allan Samonte Work Experience Details
  • Enter, Inc.
    Director Of Support Operations
    Enter, Inc. Dec 2021 - Present
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  • Enter, Inc.
    Customer Support Team Lead
    Enter, Inc. Feb 2017 - Present
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  • Romit
    Customer Support Team Lead
    Romit Aug 2016 - Feb 2017
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  • Ingram Micro
    Virtual Private Server Specialist
    Ingram Micro Dec 2014 - Mar 2015
    Mckinley Hills
    -Verifying VPS network setup. i.e domain name, ip address configuration, -Providing VPS owners Tier 1 related troubleshooting
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  • Xerox
    It Helpdesk
    Xerox Feb 2012 - Dec 2014
    Mall Of Asia
    - Serves as tier 1 support for XEROX and ACS employees- Creating tickets to be escalated to proper group using REMEDY tool- Assisting users with Enterprise Activation on their Xerox provided Blackberry as well as minor troubleshooting- Active Directory verification- Tier 1 troubleshooting of PC, Outlook, OCS, Employee application Access
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  • Teleperformance
    Customer Support Representative
    Teleperformance Aug 2010 - Jan 2012
    Mall Of Asia
    - Provides resolution for mobility users with billing and profile issues- Assisting mobility users with setting up monthly rate plan and features- Performs mobile troubleshooting for data and network issues for blackberryand Smartphones
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  • Dell
    L2 Senior Technical Support
    Dell Apr 2007 - Jun 2010
    Mall Of Asia
    - Provides resolution for inbound agents and providing approval on dispatch related computer issues- Providing agents hourly and weekly metric reports as well as one on one coaching and taking supervisory calls- Handled 3 batches of new hire agents from training period to graduation- Handled inbound/outbound calls dealing with Advanced Wireless Networks, RAID configuration and MCE troubleshooting.
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Ronald Allan Samonte Skills

Networking Active Directory Troubleshooting Help Desk Support Technical Support Bmc Remedy It Service Management Process Improvement Bpo

Ronald Allan Samonte Education Details

Frequently Asked Questions about Ronald Allan Samonte

What company does Ronald Allan Samonte work for?

Ronald Allan Samonte works for Enter, Inc.

What is Ronald Allan Samonte's role at the current company?

Ronald Allan Samonte's current role is Rock on!.

What schools did Ronald Allan Samonte attend?

Ronald Allan Samonte attended Adamson University.

What skills is Ronald Allan Samonte known for?

Ronald Allan Samonte has skills like Networking, Active Directory, Troubleshooting, Help Desk Support, Technical Support, Bmc Remedy, It Service Management, Process Improvement, Bpo.

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