Ronald Allapadan Email & Phone Number

Auckland, New Zealand

• Technical escalation point for complex and challenging issues encountered in the software, including software defect curation to expedite resolution with Engineering, influencing product and operational initiatives, and skilling up team members and clients.• Take ownership of investigating, tracking, finding solutions, and resolving complex support issues and questions, including testing solutions before deploying to production, understanding program code and error logs, and logging software defects, in collaboration with clients, team members, vendors, and third parties around the world in various roles• Be an escalation point for other teams or departments to help resolve issues and answer questions, collaborating with other departments as necessary to find solutions and answers• Triage and curate software defects, providing alternative solutions or preparing them for developers and engineers• Collaborate with clients and other departments to improve the product for users and supportability, which may include making recommendations and proposals, reviewing requirements, system designs, and enhancement proposals, attending workshops or sprint reviews• Gather and understand cinema operations and business requirements to provide the best software solutions

Auckland, New Zealand

• Triage and allocate Incidents and Services work to team members, including themselves as appropriate and ensure the team has enough guidance and technical support to resolve incidents.• Taking ownership of escalated incidents and acting as the point of contact for internal and external stakeholders and act as a point of escalation for incidents that may involve multiple products• Assisting with fixing bugs found in the product and monitor the Global Bug Backlog, ensuring all bugs are logged to the agreed standard and prioritised correctly• Responsible for day-to-day leadership of the team, ensuring that team members are performing their roles effectively and to the required standard. This includes addressing any issues in a timely, effective and appropriate manner and escalating to the Head of Product Support where required• Ensures that team members are developing their skills and knowledge as best as possible, including providing coaching and mentoring or recommending additional training where necessary• Work with other Team Leads and Technical Services Managers in NZ and in other Vista offices to ensure consistent practice, even workflow and allocation of issues across the wider Services team

Auckland, New Zealand

• Working with Vista's overseas business partners and customers to promptly address any software issues• Investigating and resolving any problems that arise with Vista software• Orchestrated efficient large-scale software deployments, including testing features and correcting code• Assisting customers to solve their business requirements using Vista software.• Assisting with fixing bugs found in the software and addressing customer-specific development requests• Providing end user training on Vista software to cinema and technical staff and business partners

Mumbai, Maharashtra, India

Role: Team Lead• Developed code fixes and enhancements for inclusion in future code releases and patches• Gathered and defined customer requirements to develop clear specifications for creating well-organized project plans• Orchestrated efficient large-scale software deployments, including testing features and correcting code• Carefully documented technical workflows and knowledge in private wiki for education of newly hired employees• Trained and managed team and discussed issues in order to provide resolution and apply best practices• Met with stakeholders on daily basis to provide detailed project report and milestone updates

Mumbai Area, India

Role: Module Lead, Senior Systems Engineer• Identified root causes of recurring problems to implement effective solutions• Provided daily support with escalated ticket resolution and liaised with business and technical leads• Researched and recommended scheduling enhancements to improve system performance• Reduced processing time by analyzing job schedules and implementing appropriate modifications/automation• Introduced new processes to improve quality of deliverables to client.• Requirement gathering, analysis and direct interaction with client teams.

Pune

Role: Module Lead, Senior Systems Engineer• Collaborated with developers, analysts and project managers to expedite incident resolutions• Provided 24/7 support for web and client based critical OSS-BSS applications, file and data feeds and batch processes to prevent impact to business• Interfaced with customers and developers to diagnose problems and implement configuration requirements and solutions• Prepared in-depth reports for each project managed and updated documentation as changes occurred• Developed Unix shell scripts for daily maintenance activities and other high importance manual tasks• Performed software application and disaster recovery testing to guarantee business readiness following fail - overs

Post Graduate Diploma In Applied Data Science, Data Science

Bachelor Of Engineering (Beng), Electronics And Telecommunication

Hsc, Science

Ssc, General Studies