·Responsible for the IT infrastructure of corporate headquarters and remote offices. ·Technical lead of assigned IT projects for Logistics Operations. ·Managed implementation of applications and technology tools needed by staff and fleet drivers. · Supervised server builds and network configurations, including migration to AWS virtual environment. · Supervised the development and management of servers and network system security. ·Established asset management practices to track technological assets from purchase to disposal improved resource optimization by 23%. ·Led project team in the development of a corporate audit tracking system for fleet equipment and resources; resulting in $100K savings and a 99% compliance rate in Safety and Operations. ·Coordinated work efforts with other teams such as business portfolios, internal IT team, and vendors ·Developed a deployment plan for new functionality across teams and sites ·Managed the recruitment, retention, mentoring, and career development of the IT team ·Monitored current and proposed industry standards relative to the technologies associated with Logistics

•Installation, configuration, operation and maintenance of IP (data/voice) and telecom communications equipment, including associated DNS/DHCP configuration.•Perform break-fix support through Cisco Meraki Dash Board, Cisco IOS commands, and Solar Winds Network Monitoring for LAN / WAN / SD-WAN wireless networks.•Configure ports for VLAN traffic through the use of Cisco Meraki Dashboard.•Identify, diagnose network status and problems for isolation of network outage causes and service restorations.•Configure Cisco Access Points, Switches, and Security/Firewall Appliances in Cisco Meraki Dashboard.•Direct customer interface on install and repair requests related to new equipment installs and overall functionality of IP (data/voice) and telecom communications equipment traffic.•Provide telephone and remote desktop support through Avaya Systems for hardware in various infrastructures related to customer organizations and business partners. •Take ownership of trouble tickets from Web Help Desk and Oracle to resolve identified issues associated with telecommunications and/or application support.•Resolve problems and issues quickly and effectively while maintaining problem tracking and monitoring systems to ensure problems are resolved within SLA parameters.•Perform updates on open tickets and status reporting on tickets until closure or reassignment.

•Maintain and support wireless devices for USPS network infrastructure•Troubleshoot, isolate, and resolve Layer 1 – 3 routing, switching, and wireless device issues to restore network equipment, and end users back into service.•Perform break-fix support through LAN wireless network, Cisco IOS commands, WLAN Controllers, Autonomous and Lightweight Access Points (LWAPs), Work Group Bridge (WGB), VLAN, BGP, LDAP, DHCP, and Subnets.•Provide telephone and remote desktop support for hardware in various infrastructures related to customer organizations and business partners, such as Amazon as directed.•Take ownership of trouble tickets from Remedy/Service Now/Salesforce.com and resolve identified issues associated with telecommunications and/or application support•Resolve problems and issues quickly and effectively while maintaining problem tracking and monitoring systems to ensure problems are resolved within SLA parameters.•Perform updates on open tickets and status reporting on tickets until closure or reassignment.

•Troubleshoot, isolate, and resolve Layer 1 – 3 routing, switching, and wireless devices to restore network, equipment, and end user back into service.•Perform break-fix support for end-users of CWS devices for multiple locations worldwide. •Provide telephone and remote desktop support for software and hardware to various infrastructure related to Hill Rom internal and external customers who use, install, sell and service CWS products.•Perform remote upgrades and deliver remote services accurately.•Create and modify documentation for use by other IT Support team members.•Resolve problems and issues quickly and effectively while maintaining problem tracking and monitoring systems to ensure problem follow up and closure.•Perform logistics duties such as parts orders, RMA processing, purchase order authorization.

•Answered an average of 35+ calls per day addressing customer inquiries, solving problems and providing new product information.•Knowledge of broadband connectivity issues, broadband authentication services, wireless networking, security software (Zone Alarm), desktop backup software (Keep It), ISP web portal, user password resets, spam quarantine settings (Google Apps, Postini, Red Condor, etc), Nova Support, Nova Subscriber, Zen Desk, My Support, Backupify, C-Panel (web hosting).•Demonstrate the use questioning and listening skills that support effective telephone communication. •Effective approach to handle special telephone tasks like call transfers, taking messages, call backs holds, interruptions, and unintentional disconnects.

As an IT Support Specialist, I gained the knowledge and experience I need to hit the ground running and start making an immediate contribution right away. The following are just a fewhighlights of my professional skills and achievements that I have developed and accomplished :Involved in maintaining and troubleshooting client LAN/WAN connectivity issues (basic TCP/IP networking troubleshooting, internal and external DNS troubleshooting).Involved in troubleshooting Exchange mail flow issues, client access issues (Outlook, OWA, and other email clients), PDA and ActiveSync connectivity issues, and mailbox storage.Provided firewall administration and support (NAT Rules, Security Rules, routing rules).Monitored client IT systems for proper operation and working conditions.Provided guidance, assistance, coordination and follow up on client questions, problems or malfunctions of all systems applications, hardware, and software.Involved in the installation, configuration, security and maintenance of data-center racks, cables, servers and operating systems. Installed software, modified and repaired hardware and resolved technical issues.

•Service, install and disconnect residential video, data and voice services.•Analyze, maintain and repair residential coaxial drop system, phone wiring data network equipment and service.•Perform personal computer software configurations.•Utilize software, and command line (i.e., ping tools) to analyze network connectivity.•Use signal level meter and various test equipment to perform essential duties.•Communicate routine-demand plant maintenance and demand construction referrals.•Perform mathematical calculations to meet Time Warner Cable's signal level standards at a customer premise.

Served as an advisory for the Board of Directors and assist in the day to to day business operations. Strategic Consulting, including business plan & sales strategy development. Provide management expertise, supervision of staff and the development of standards and procedures related to personnel and telecom technicians. Define priorities for all supervised staff, and oversee inventory management of telecommunications equipment, tools and suppliesCoordinate with the Engineering Consultant and the engineers to oversee activities including current and special projects, potential site projects and their fiscal obligations. Assist in the development of the annual budget activities and the corresponding fiscal report. Serve as liaison between all staff, senior management and the principal ownership group.

As a consultant I worked with individuals to build their financial futures, by offering information and guidance on topics that included investments and insurance decisions. I also worked closely with clients to offer personalized and unique financial opportunities. I provided a customized experience by focusing on their specific financial needs. A key component was addressing major life changes and milestones such as marriage, career and job changes or the birth of a child and its impact on their financial plans. I invested much of my time reaching out to future and current clients, and building a strong foundation for satisfied customers.

As a consultant I worked with individuals to build their financial futures, by offering information and guidance on topics that included investments and insurance decisions. I also worked closely with clients to offer personalized and unique financial opportunities. I provided a customized experience by focusing on their specific financial needs. A key component was addressing major life changes and milestones such as marriage, career and job changes or the birth of a child and its impact on their financial plans. I invested much of my time reaching out to future and current clients, and building a strong foundation for satisfied customers.

•Provide prospective owners Property and Model tour specific to their sales distribution site.•Explain the features, advantages, and benefits of the properties and products.•Generate revenues of $208,000 in 3 months using intense rapport building and benefits-based sales techniques.•Participate in formal training sessions offered by the management team.•Assist in the development and mentoring of other Sales/Membership Executives as requested.•Respond to owner and customer questions regarding product information, servicing issues, construction work, financing, maintenance, repairs, and appraisals.

The Precise Cleaning Solutions company was a full-service building maintenance company, providing cleaning services for all commercial businesses. This included office buildings, churches, schools, banks, medical facilities, adult and child day care facilities. With the extensive leadership and training skills acquired over the years, in addition to the training provided by PCS, I was given the responsibility for the complete facilitation of service to our customers and the company. These responsibilities included but not were limited to the following:•Responsible for the complete facilitation of commercial cleaning services.•Acquired, and maintain 16 accounts and over $13,000 in monthly business for Van Guard Cleaning Systems. •Recruit administrative staff and cleaning personnel for interviewing and qualifying potential candidates for open positions.•Perform evaluations and inspections of account facilities. •Ensure compliance with all OSHA safety regulations and chemical handling procedures.•Organize meetings with franchise business owners and conducting educational workshops.

Representing residential, business or commercial property owners to ensure that their rights are protected, and that they are compensated appropriately for claims related to damages of their home or business. Provide a complementary policy coverage review to ensure proper policy type and coverage.