Resourceful and detail-oriented IT Help Desk Support professional with a diverse background in customer service, security, and student services. Leveraging a solid foundation in problem-solving, communication, and technical proficiency, I am adept at diagnosing and resolving issues to maintain seamless operations. My experience includes delivering exceptional service in high-pressure environments, managing complex documentation and reporting tasks, and collaborating effectively with team members. With ongoing CompTIA Security+ certification and a Bachelor’s degree in Business Administration, I am well-prepared to contribute to your IT support team with a blend of strategic insight and technical expertise. Committed to excellence and adaptability, I am enthusiastic about applying my skills in a dynamic IT environment.