Ronald Brown Email & Phone Number

Chicago, Illinois, United States

• Spearheaded the efficient scheduling of loads with diverse shippers and receivers, employing proficiency in multiple transportation management systems to ensure seamless logistics operations.• Proactively identified and created opportunities to boost volume with existing customers, contributing to revenue growth and strengthening long-term partnerships.• Provided prompt and efficient responses to customer inquiries, handling tasks encompassing Zendesk, Outlook, Scheduling, Inbound Phone Support, Live Chat, Load Board Maintenance, Microsoft Teams, and future support tools.• Addressed invoice issues related to accessorial/line haul charges, ensuring accurate and timely resolution to maintain positive customer relationships.• Developed and implemented processes and Standard Operating Procedures (SOPs) to streamline tasks and successfully transferred vertical responsibilities to Business Process Outsourcing (BPO) partners.• Demonstrated exceptional problem-solving skills by promptly addressing and resolving customer and driver-related issues, maintaining a high level of professionalism to enhance overall satisfaction.• Acted as the liaison between internal Uber Freight teams, ensuring effective communication, and cooperation to meet organizational goals and enhance overall operational effectiveness.

Cicero, Illinois, United States

• Led the timetabling of carriers for various loads, including full truckload (FTL), LTL, and bulk shipments, utilizing expertise in managing carriers such as CN and BNSF.• Demonstrated proficiency in navigating and leveraging a diverse range of carriers, including FedEx, UPS, and others, to optimize logistics operations and meet delivery timelines.• Utilized SAP software to regularly update and manage company inventory, contributing to accurate and up-to-date records for streamlined logistics processes.• Excelled in multitasking, efficiently handling communication via phone and email to address inquiries, provide updates, and resolve issues promptly.

• Executed seamless inventory management by meticulously updating and maintaining the company's inventory system, ensuring accurate and real-time information for efficient operations.• Spearheaded the order picking process, demonstrating a keen attention to detail to fulfill customer orders promptly and accurately, contributing to a high level of customer satisfaction.• Proficiently operated forklifts, adhering to safety protocols, to facilitate the smooth movement of materials within the warehouse, optimizing overall workflow efficiency.

Chicago, Illinois, United States

• Managed comprehensive billing processes for Brockway Corporation, ensuring accurate and timely invoicing for customer accounts.• Executed diverse responsibilities, including posting goods to orders, updating inventory records, and utilizing SAP software to maintain meticulous and up-to-date records.• Led the organization's data management by consistently updating and retaining information related to quantities ordered and shipped, contributing to the overall efficiency of inventory control.• Facilitated effective communication by handling all inbound and outbound calls, addressing customer inquiries, and liaising with company carriers to ensure smooth transportation of goods.

Lombard, Illinois, United States

• Operated a standard sit-down forklift with precision and efficiency to fulfill order picking requirements, showcasing adept handling of equipment and ensuring timely completion of tasks.• Demonstrated exceptional loading and unloading skills, handling company freight with care and attention to detail, contributing to the smooth flow of warehouse operations.• Executed order picking responsibilities independently, displaying a high level of initiative and self-motivation while maintaining a commitment to accuracy and speed.• Contributed to the optimization of warehouse efficiency by actively participating in the streamlining of order fulfillment processes, resulting in increased productivity.

Chicago, Illinois, United States

• Executed material handling tasks in a high-paced warehouse environment, consistently demonstrating exceptional attention to detail to ensure accuracy in order picking and packing.• Efficiently operated a forklift to facilitate the seamless movement of company freight within the warehouse, optimizing overall workflow and contributing to the timely fulfillment of customer orders.• Maintained a keen focus on quality control, conducting thorough inspections of products and orders to guarantee accuracy and compliance with organizational standards.• Collaborated with team members to streamline warehouse processes, contributing to a cohesive and efficient working environment that enhanced overall productivity.

Chicago, Illinois, United States

• Interacted with store managers and customer service representatives from various retail stores while handling overages and shortages in customer's orders. • Updated and maintained data related to quantities ordered and shipped to customers which were used to determine appropriate inventory levels. • Crossed trained to open new company accounts for customers and enter discounts to customers when it applies to the customer's account.• Managed comprehensive billing processes for Brockway Corporation, ensuring accurate and timely invoicing for customer accounts.

Chicago, Illinois, United States

• Initiated career as a Shipping/Receiving Clerk in the lumber yard, demonstrating meticulous attention to detail in handling incoming and outgoing shipments.• Developed expertise in sorting and organizing lumber to optimize storage space and streamline inventory management processes.• Demonstrated leadership by effectively managing and coordinating the performance of team members, fostering a collaborative and goal-oriented work environment.• Collaborated with cross-functional teams to improve overall warehouse efficiency and communication.