Motivated professional with a broad range of computer expertise, from Bulletin Board Systems and 14.4-baud modems to Python and Fiber Optic networking. Creative thinker and driven 20-year US Army and Marine Corps Veteran seeking an Entry-Level IT Support Specialist position. Have 25+ years of experience maintaining computer systems, providing technical assistance to clients and staff members, and training individuals on Windows operations and troubleshooting. Presently hold an Active Secret Clearance. Want to convert years of experience in computer repairs, data recovery, gaming builds, hardware troubleshooting, and customer service into a new IT and Cyber Security career. Recently completed the Computer User Support Specialist program at ACI Learning Tech Academy to prepare for an entry-level IT position. Currently hold certification in ITIL4 and A+. Actively working toward Network+ and Security+ certifications.My principles are to conduct and improve business practices by maximizing technology and balancing creative and critical thinking. Utilize new innovative ideas and techniques to generate team bonding and increase positive teamwork within the organization. Integrate family interaction within the team to develop personal relationships and foster a more family-centric working climate between teammates. Use lessons learned from years of leadership and guidance from mentors to create a harassment-free, culturally aware, fair, and professional working environment.