• Prepare and update metrics for the Notice of Defects (NOD) and Corrective and Preventative Actions (CAPA) programs and other quality reporting programs• Prepare metric slides for inclusion in presentations in various staff meetings• Support the development of new metrics based on requests from the Quality Directorate, CCB Administrator, or CCB• Support the analysis and evaluation (on a quantitative or qualitative basis) of the effectiveness of the NOD and CAPA programs in meeting established goals and objectives• Support the review of administrative audit and investigative reports to determine appropriate changes or corrective action required• Prepare meeting documents, agendas, and minutes• Prepare and provide NOD/CAPA data and other quality reports on daily, weekly, monthly, or as requested

• Manage Quality Assurance team performing CMMI audits/evaluations on Union Pacific Railroad (UP) project teams in preparation for SCAMPI A• Utilize quality assurance and quality improvement evaluation methodologies for measurement of compliance and to sustain survey readiness, including ongoing preparedness reviews• Conduct root cause analysis and drive the process improvements to improve product quality• Collaborate in the implementation, monitoring and reassessment of quality improvement plans• Assist in the development of improvement plans with department managers and supervisors in response to identified deficiencies• Publish monthly quality metric dashboard • Prepare Scorecards for projects upon completion of evaluations• Team Training Coordinator responsible for ensuring immediate team members completed all required training• Train and mentor project teams on UP Standard Systems Engineering Process (SSEP) standards • Train new team members on the Union Pacific Railroad (UP) mission and core activities such as Project Management, Estimation, Reviews, Metrics Analysis, and Report preparation• Oversee and manage multiple projects for CMMI compliance • SEPG member tasked with ensuring project stakeholders and Project Managers are in compliance to remedy SCAMPI B findings• Develop and maintain the PIID document• Reviewed SSEP documents for accuracy• Work with project managers to bring projects into compliance with the UP and CMMI ML3 standards• Create Checklists, Templates, Procedures, and Guidelines• Proficient in defining software quality metrics across the SDLC lifecycle• Review organization contracts to ensure compliance with Supply Agreement Management (SAM) standards

• Team member of Office of Acquisitions and Grants Services (OAGS) Operations Division • Perform pre/post-award activities, such as: analyzing requirements, recommending revisions to statements of work/specifications, determining the appropriate type of contract, establishing milestones, procurement planning, and contractor briefings • Track/monitor contract actions to ensure compliance with HHS/FDA policy, administrative procedures, regulations, and statutes • Prepare solicitation announcement documents • Perform contract administration tasks to include cost and price analysis, proposal evaluation, negotiations, awards, and modifications • Update CPARS to reflect current contractor performances • Review, process, and track contractor submitted invoices for payment • Communicate with CO, COR, Office of Financial Services (OFS) regarding submitted invoices • Update Invoice Help Tracking system • Review contractor budget to ensure adequate funding available • Effectively utilize PRISM and UFMS applications to ensure the accuracy of invoice submitted as related to awarded contract • Create/update contractor invoice logs • Notify vendors when inaccurate invoices are submitted • Prepare vendor contract file documents • Keep staff informed of the status of all actions Management Analyst • Team member supporting Information Technology Staff division senior level staff • Verify accuracy of all vendor invoices and submit for payment • Conduct annual Property Control Inventory audits • Provide contractor oversight for issuance of Government Furnished Equipment (GFE) • Ensure contractor security requirements are met prior to obtaining access to FDA network • Quality Management representative for all Quality Management System (QMS) audits and activities • Ensure all division processes and procedures are identified, documented and approved

Member of the GIPSA EEO/Civil Rights division. Member of the HQ Employee Engagement Team providing guidance to agency team members relating to setup of the regional teamsAssisted with Alternative Dispute Resolution (ADR) and Equal Employment Opportunity (EEO) issuesProvided assistance to higher-level administrative and professional staff by performing administrative work as assignedPrepared GIPSA Summary Report for based on 2014 Federal Employment Viewpoint Survey (FEVS)Assist and support the Special Emphasis Program (SEP) with the coordination of the Feds Feeds Families (FFF) events Supported Director of GIPSA Civil Rights with the assembly of the GIPSA Agency Head Assessment documentAttended EEOC guidance (MD 715) trainingPerformed a variety of clerical tasks, e.g. validating and processing documents pertaining to the organization’s work, assembling information, preparing reports, gathering current dataCoordinated and scheduled Mediation/ADR meetings with case participantsProcessed formal/informal Equal Employment Opportunity (EEO) complaints of discrimination Processed individual and/or class complaints of discrimination for charges of reprisal, coercion, intimidation and harassment.Recommended alternative dispute resolutions as directed by Federal Guidelines.Assisted in the development of EEO training for employee orientation, special awareness programs and management/supervisory training.

Conducted supply/services acquisition Market Research Prepared and reviewed RFI, RFQ, and RFP documents Conducted pre and post-award contract activities Conducted cost/price analysis using various techniques Developed pre-negotiation strategies and objectives with team members Prepared formal audit reports on contract progress Managed and monitored contract performance throughout contract lifecycle Developed and reviewed SOW, PWS, and QASP documents Led team during Acquisition Plan development Reviewed and evaluated contractor estimating and accounting system

Planned and coordinated specific activities in support of the Defense Health Services Systems (DHSS) quality assurance and process improvement programEvaluated adherence of DHSS processes against their process descriptions, standards, and procedures, and addressed noncomplianc.Identified opportunities to increase efficiency and effectiveness for process and project outputs. Evaluated the performance of DHSS vendor processes, project artifacts, and performance measurement baselines against the Quality Management System (QMS) to determine their compliance with defined contracts, policies, processes, standards, and procedures. Supported the DHSS PEO Measurement and Analysis (M&A) program. Provided feedback to project staff, managers, and the government client on the results of quality assurance activities. Developed, maintained, and recommended improvements to formal policies, process manuals, procedure manuals, practice guidelines, and checklists. Provided staff training on quality related policies, techniques, and tools for improving processes or practices. Developed and participated in executive-level briefings for the Client Deputy Program Executive Officer (DPEO) and Program Manager, such as the quarterly In-Progress Review (IPR). Conducted Corrective Action Plan, Lessons Learned, and Root Cause Analysis (RCA) meetings.Analyzed performance data for trends and potential risks. Assisted in audits, causal analysis, and corrective action activities for non-compliance issues. Quality Council Working Group (QCWG) member supporting the Quality Council (QC). Participant on the Interagency Program Office’s (IPO) integrated Electronic Health Record (iEHR) Risk Management Team. Compiled and provided to the IPO iEHR Risk Management Team DHHS risks that affected the implementation of the iEHR program initiative).

Team member supporting Defense Health Services Systems (DHSS) Joint Medical Logistical Functional Development Center (JMLFDC). Guided project teams to ensure CMMI framework was followed to support organization goal to obtain CMMI ML3 rating. Developed and delivered an improved and more streamlined Quality Assurance Plan (Contract deliverable). Managed organization Process Asset Library (PAL). Assessed/Audited project folders to ensure project teams were in compliance with organizational standards. Conducted/Facilitated Peer Reviews, Lessons Learned, Process Improvement Workgroups, and QA Training sessions. Reviewed, updated, and/or developed organizational assets (policies, processes, procedures). Conducted Gap Analysis on organization Project Management and Configuration Management assets and workflows and provide recommendations for improvements. IPT Task Force member tasked with assessing, developing, documenting and delivering new Information Assurance (IA) processes and procedures Supported Measurement and Analysis (M&A) Program by reviewing and consolidating monthly project metrics for input to quarterly DHSS Leadership Status Report

Team member supporting the delivery of Corporate Initiative software development projects and products. Performed functions of a Process and Product Quality Assurance (PPQA) Engineer and Software Engineering Process Group (SEPG) member. Ensured projects complied with CMMI Level 3 methodology. Prepared Process Improvement Packages (PIP), Project Profile Forms, and updated Process Asset Library (PAL). Identified, managed, and tracked Risks and Issues. Designed and developed the Organizational QA Asset Classification Chart. Lead Quality Assurance Process Engineering (QAPE) Workgroup to redefine QA processes and procedures. Conducted project assessments during SDLC phases and delivered detailed project assessment management reports. Facilitated project Peer Reviews on all deliverables.

NOAA Software Engineering Process Group (SEPG) member. Developed organizational SEPG Charter and conducted monthly SEPG meetings. Developed and managed CMMI Implementation plan and schedule. Team Lead during corporate asset (Plans, Procedures, Standards and Guidelines, Forms and Templates) reviews. Conducted Gap Analysis of corporate and project assets. Assigned, tracked, and ensured SME completed corporate and project asset reviews in accordance with CMMI v1.2 requirements. Interviewed prospective Lead Appraisers in preparation for SCAMPI C, B, and A appraisals.

Established Quality Management System (QMS). Supported the implementation of Software Quality Assurance (SQA) Program. Provided project guidance and assistance in pursuit of CMMI or ISO 9001/2000. Reviewed and prepared initiation phase project documents. Managed workload schedule and conducted quality assurance reviews. Updated CEDMS repository and prepared project status report. Established and maintained organizational level processes and documentation. Reviewed, monitored, and approved all contractual project deliverables. Supported the development and delivery of division related QA training. Supported and participated in Configuration Control Board (CCB). Utilized SharePoint to store, review, and modify project and organizational assets. Supported the implementation of organizational QA processes and procedures. Conducted CM audits in preparation for CMMI Level 2 appraisal. Utilized Practice Implementation Indicator Description (PIID) tool to conduct assessment.

Supported PMO and QMO to identify and resolve quality concerns and issues. Assisted projects to achieve and maintain CMMI ML3 rating. Performed Single Process Audits on projects in preparation for Full Process Audits. Reviewed and monitored CPFF, T&M, and FFP contracts for compliance. Developed and executed multiple project-level QA Plans. Conducted multiple QA Orientation training sessions. Ensured all deliverable products were in compliance with standards and procedures. Participated in SCAMPI A appraisal (CMMI/4).

Performed requirements research, gathering, and analysis in support of multiple SBIR projects. Reviewed Program Statement(s) of Work (SOW) and developed project level plans and procedures. Prepared Audit Plans, Checklists, and Question Lists in preparation for project audits. Developed System Integration test schedule. Participant/Facilitator in CCB, Peer Review, and Documentation processes. Developed and executed detailed Test Cases/Procedures. Ensured team adhered to organizational Quality Assurance (QA) standards. Conducted project Risk Assessments and Work Estimates. Participated in Section 508 testing of JAWS software application. Generated and monitored Corrective Action Reports (CAR). Conducted Product, Process, Peer Review, and Project Closeout Audits. Participated in Requirements and Test Readiness Reviews. Reported and tracked to closure found defects. Performed Regression testing to ensure defects corrected. Prepared status reports detailing the testing phase progression. Mentored junior personnel