• Oversee the daily operations of the Credit Card Operations to ensure that department goals are met• Manage pipelines within the department to ensure that adequate resources are allocated to meet service level agreements• Review pending credit card applications and make decisions that will minimize the risk to the business• Ensure that department inventory is adequate to meet internal and external client’s requests• Contribute to process improvements initiatives to help automate process within the department to create efficiencies• Ensure that the team fully understands and operates within the company’s corporate compliance framework, internal policies and external regulatory requirements

Leading and motivating a team of up to 20 Customer Care Professionals for the US and Canadian MarketCoaching and mentoring associates to Relationship Care and Value Generation performance metricsSupport the development of numerous team members to different roles

Supervised a group of 20 Client Business Analysts Educated Analysts of Company’s Targets & Results in regards to Client Retention (Churn), Average Revenue per Unit (ARPU), Transactional Surveys & Service LevelsSuccessfully motivated team members during coaching sessions to achieve Company’s target for Quality & Productivity