Ronald Daniel Email & Phone Number

United States

-Research eligibility errors that affect access to care for over 30 million members.-Manually fix errors tat save the company over 10 million in fines per year.-Document client-specific eligibility business rules using tools such as Word, Visio and Excel; communicate business rules to IT.-Understand and utilize the IT applications and tools used to support data mapping, business rules, and HIPAA compliance; work with IT to implement technical aspects of system and data configurations based on business rules.- Manage new eligibility EDI (EE) implementations and changes to existing clients’ EE files through conference calls, e-mails, on-site visits, and ongoing customer communication.-Maintain DentaQuest HIPAA 834 and Proprietary Companion Guides that enables clients to comply with processing requirements and reduce errors.Identify EDI solutions to business needs and constantly improve the effectiveness of our communications as they relate to eligibility and membership.-Proactively communicate and coordinate eligibility issues with Sales, Client Services, Customer Service and impacted departments; work collaboratively with these departments to develop solutions.-Assist clients in the interpretation and management of membership and eligibility reports.

- Lead online demonstrations and educate customers on the features and social media applications available to promote their business and enhance their use of the product- Independently resolve technical and support issues and escalate cases when appropriate- Provided valuable feedback on defects and enhancements to the Product Marketing and Engineering teams- Recommended ideas to help cultivate the knowledge base used all customers and Customer Support staff

- Answered inbound calls, sold and up sold a variety of cable, satellite television, Internet, phone and home security services provided by top national brands- Maintained a closing rate of over 40%

Huntsville-Decatur-Albertville Area

- Effectively resolved customer concerns regarding billing, wireless products, and technical issues- Top seller of U-Verse Advanced TV, Internet and Voice residential service packages with a closing rate over 30%

Huntsville, Alabama Area

- Utilized the internet and traditional marketing techniques including Web 2.0 social marketing websites to promote residential/commercial listings and help the real estate office establish a strong social media presence- Designed flyers and brochures for residential and commercial listings and auctions; recorded videos of client properties to promote auctions - Developed and maintained professional relationships with over 500 clients via phone calls and email