Ronald Daniel Email & Phone Number

United States

-Research eligibility errors that affect access to care for over 30 million members.-Manually fix errors tat save the company over 10 million in fines per year.-Document client-specific eligibility business rules using tools such as Word, Visio and Excel; communicate business rules to IT.-Understand and utilize the IT applications and tools used to support.

- Lead online demonstrations and educate customers on the features and social media applications available to promote their business and enhance their use of the product- Independently resolve technical and support issues and escalate cases when appropriate- Provided valuable feedback on defects and enhancements to the Product Marketing and Engineering.

- Answered inbound calls, sold and up sold a variety of cable, satellite television, Internet, phone and home security services provided by top national brands- Maintained a closing rate of over 40%

Huntsville-Decatur-Albertville Area

- Effectively resolved customer concerns regarding billing, wireless products, and technical issues- Top seller of U-Verse Advanced TV, Internet and Voice residential service packages with a closing rate over 30%

Huntsville, Alabama Area

- Utilized the internet and traditional marketing techniques including Web 2.0 social marketing websites to promote residential/commercial listings and help the real estate office establish a strong social media presence- Designed flyers and brochures for residential and commercial listings and auctions; recorded videos of client properties to promote.