Ronald Drake Email and Phone Number
redmond, washington, united states
Ronald Drake's Location
Fernandina Beach, Florida, United States, United States
Ronald Drake's Contact Details
Ronald Drake work email
- Valid
- Valid
- Valid
Ronald Drake personal email
n/a
About Ronald Drake
Leader with strong executive communication skills, leadership and followership traits. Deep knowledge in data & risk analysis, with a passion for coaching and leading change.
Ronald Drake's Current Company Details
Microsoft
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Leader at Microsoft
redmond, washington, united states
- Website:
- microsoft.com
- Employees:
- 189892
Ronald Drake Work Experience Details
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Director, Customer Success Account ManagementMicrosoft Jul 2022 - PresentFernandina Beach, Florida, United StatesManagement of Customer Success Account Managers across a portfolio of accounts aligned to the West/Midwest Operational Unit in the United States.
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Consulting Delivery ManagerMicrosoft Nov 2021 - Jul 2022Florida, United StatesLeader in delivery management consulting business focused on sales and delivery of Microsoft Consulting Services
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Federal Customer Success Offerings Enablement LeadMicrosoft Feb 2021 - Nov 2021Florida, United StatesFocused on landing the operational effectiveness of offerings for the Federal Customer Success Account Manager role working with partners in WW Programs & Offerings teams to enable the field on customer success.
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Services Practice Leader (Area Consumption Lead)Microsoft Jul 2018 - Feb 2021Florida, United StatesLeader in driving Cloud Consumption through data analysis, insights and action planning, coaching, change management, building partnerships with World Wide/Corporate teams, and last mile landing for personnel in the US Services business.
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Sr. Business Program ManagerMicrosoft Apr 2016 - Jul 2018Florida, United StatesBusiness Program Manager for Microsoft US Services. Works with region leadership and delivery teams on Business, Operational, and Growth for a multi-billion dollar Services business. Provide deep business analysis and insight to drive business results & KPI health, Informs, Influences, and coaches delivery and management teams. Regional and US level representation on cloud programs and initiatives.Drives delivery execution through last mile landing for all WW programs and metricsLanding WW, US & Regional Services initiativesMentoring, consulting, advising on Delivery ExcellencePartners with Sales teams on growth strategies on industry, TAM (total addressable market), and key marketing campaigns to land cloud programs with our customers.
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Technical Account Manager, Public SectorMicrosoft Feb 2012 - Apr 2016Washington D.C. Metro AreaService Delivery Manager of a large team in operations IT support delivery. Assist customer in identifying their areas of concerns, develop plan to progress to a healthy IT environment, and continue to develop business opportunities for future growth. Drives cohesive development of service delivery, quality assurance, and customer satisfaction. Customer advocate and the “eyes and ears” for information within Microsoft. Works with IT staff to reduce customer support costs and incidents by proactively identifying issues, managing escalation of incidents, applying appropriate resources in a timely manner, and advising on product life cycle and maintenance.
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Senior Services ConsultantCa Technologies Jun 2011 - Feb 2012Texas, United StatesSr. Consultant on Network Performance and management tools (Spectrum IM, eHealth, NetQoS suite of products). Installs, configures, and trains customers on above products remotely or at customer sites. Engages directly with customers on pre-deployment steps to ready environment for products to be installed. Actively engaged with customers post deployment to ensure customer is highly satisfied with products installed.CA NetQoS expert in installation, configuration, and training of CA Network Performance Center, CA Application Delivery Analysis(formerly Super Agent), CA Reporter Analyzer, CA Unified Communications Monitor, and CA Netvoyant products.Provides configuration guidance on network environment for SNMP, Netflow, NBAR, TCP/IP, and Voice protocols (RTP, SCCP, SIP, H.323, MGCP) to ensure CA products show performance metric data for top to bottom and end to end IT service performance of enterprise services. -
Project ManagerUnited States Air Force May 2009 - Jun 2011Texas, United StatesResponsible for developing $30M architecture for IT capabilities supporting Air Force (AF), DIA, DoDIIS, NSA, and other DoD entities worldwide Developed technical documents, project plans, and IT architecture for AF enterprise networkArchitected and implemented single virtual domain in support of 22,000 customers on Windows/VMware Platform across six regional service centersDesigned and implemented central network management system for AF enterprise with NetQoS,IBM NetCool, MS SCOM, MS SCCM, HPNA, Cisco ACS, and BMC Remedy interoperabilityOversight on annual $5M provisioned contract support capabilities; solid understanding of government contract operations and negotiationsDeveloped and implemented network design and security standards for AF WAN and LAN networksImpactVital in the building of the network capable of migrating to one domain-one networkStandardized secure network architecture and administration tools for 100+ site networkProvided technical network expertise supporting the war fighter and intelligence missions -
Network Services Section LeadUnited States Air Force Feb 2008 - May 2009PortugalManager of 24 personnel network, telephone, and cable infrastructure support and operations for 7K customers at remote geographic locationTechnical lead for $16M IT transport upgrade by Telos CorpDeveloped fiber, copper, and transport solutions to meet challenging environments needsFinalized technical solution, tested, and implemented new $4M Cisco layer 3 network and supporting 4+ miles of fiber architectureResearched, procured, and installed DSL network for 23 remote locationsManaged complex Layer 3 transport network; provided guidance to subordinates on preventative maintenance, troubleshooting, and support of network operationsImpactInstrumental in new $16M architecture being stood up successfully in 2010Provided vital network support for remote locations and maintained near flawless uptime in geographically remote location
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Senior Network EngineerUnited States Air Force Dec 2005 - Feb 2008Texas, United StatesManaged 9 site enterprise network boundary and routing LAN and WAN architectureMaintained and troubleshot Cisco ACS, ASA, VPN, router and switch environmentEstablished project goals and objectives as lead for $2.1M Cisco SMARTnet contractManaged 26 personnel technical support team for 60K customersDeveloped secure application solutions for remote clients on Cisco ASA/NAC platformImplemented first AF Cisco NCM architectureImpactProtected network from intrusions, vulnerabilitiesSecured 2000 remote user base with technology and policySuccessfully brought back SMARTnet contract for another year which ultimately led to AF-wide contract support for entire AF enterprise
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Communications Computer Systems Control InstructorUnited States Air Force Apr 2003 - Dec 2005Mississippi, United StatesInstructor and course developer for AF IT career fieldTrainer in LAN/WAN technology, circuit management, contingency planning, crypto installation/management, and Cisco network essentialsLead course developer for craftsman course; developed course materials and network labs for 160 hour courseImpactTrained 200 students in highly technical career field with 97% pass rate and excellent rating in course reviews Developed and implemented training program for journeyman course that became the Air Force standard for technical controllers until course deletion in 2006
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Supervisory Network AdministratorUnited States Air Force Mar 2000 - Mar 2003Illinois, United StatesManaged LAN for 10K customers; 250 Cisco router/switch environmentProvided network support for AF first ever remote MS Exchange support for 11 sitesManaged 4 personnel team for preventative maintenance support and network management of enterpriseImpactTrained and mentored six subordinates during tenure in network technologies and supervisory skills Honed technical skills by completing over 200 trouble tickets annually
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Dental Laboratory TechnicianUnited States Air Force Jul 1991 - Mar 2000United StatesPrimary LAN and system support to 30 personnel on Novell 4.1/Windows environmentManaged $500K annual supply and equipment account for 5 yearsTeam lead for contingency response team for 1K personnel hospital for 3 years
Ronald Drake Skills
Windows Server 2003
Windows Server 2008
Windows Iis
Mysql
Https
Ssl
Netflow
Nbar
Tcp/ip
Cisco Ios
Cisco Switches
Cisco Call Manager
Ciscoworks
Cisco Catalyst Switches
Cisco Security
Cisco Devices
Windows 7
Windows 8
Sharepoint
Mof
Itil Implementation
Project Management
Security+
Windows Server
Cisco Technologies
Security
Cisco Nexus
Network Security
Dod
Network Design
Troubleshooting
Itil
Security Clearance
Networking
System Deployment
Microsoft Exchange
Computer Security
Comptia Security+
U.s. Department Of Defense
Data Analysis
Business Process Improvement
Business Strategy
Cross Functional Team Leadership
Statistical Data Analysis
Program Coordination
Program Management
Ronald Drake Education Details
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Computer Studies -
Occupational Instructor -
Instructor Of Technology And Military Science
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Electronic Systems Technology
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Dental Laboratory Technology
Frequently Asked Questions about Ronald Drake
What company does Ronald Drake work for?
Ronald Drake works for Microsoft
What is Ronald Drake's role at the current company?
Ronald Drake's current role is Leader at Microsoft.
What is Ronald Drake's email address?
Ronald Drake's email address is ro****@****att.net
What schools did Ronald Drake attend?
Ronald Drake attended University Of Maryland Global Campus, Community College Of The Air Force, Community College Of The Air Force, Community College Of The Air Force, Community College Of The Air Force.
What are some of Ronald Drake's interests?
Ronald Drake has interest in Technology, Football, Reading.
What skills is Ronald Drake known for?
Ronald Drake has skills like Windows Server 2003, Windows Server 2008, Windows Iis, Mysql, Https, Ssl, Netflow, Nbar, Tcp/ip, Cisco Ios, Cisco Switches, Cisco Call Manager.
Who are Ronald Drake's colleagues?
Ronald Drake's colleagues are Klaus Bernd, Shweta Rajani, Mohamad Najafi, Dev Patel, Ben Gillis, Ritesh Kumar Sinha, Chika Nzeh.
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Ronald Drake
Pryor, Ok2weatherford.com, danos.com -
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Ronald Drake
Chief Operating Officer At Magnettx Oncology Solutions LtdNew York City Metropolitan Area4comcast.net, thinkosi.com, thinkosi.com, thinkosi.com2 +184572XXXXX
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