Ronald Scott Email and Phone Number
Skilled IT specialist with extensive experience in customer-facing technical support, cybersecurity, and system administration. Proven in troubleshooting complex technical issues and delivering exceptional customer service. Certified in CompTIA Security+, Google IT Support, and CompTIA ITF+. Proficient in remote technical support, customer needs assessment, and problem resolution across diverse platforms and technologies.Skills & Certifications• Certifications: CompTIA Security+, Google IT Support, CompTIA ITF+• Technical Skills: Windows, Mac OS, Linux Infrastructure, Linux CLI, Windows PowerShell, Corporate router/Wi-Fi configuration, System administration, Network configuration, Troubleshooting• Software Skills: Microsoft Suite, Parallels, VMware, VirtualBox, Slack, Zoom, Adobe SuiteProgramming Skills: Microsoft Visual Studio, VB .NET, C++, Shell Scripting, HTML, CSSEducation• CompTIA Security+ (Diontraining.com): Advanced Cybersecurity Training Program• NPower (Cybersecurity & Technology Fundamentals): Advanced Cybersecurity and Technology Fundamentals Training ProgramsProjects & Hands-On Experience• Security Labs: Malware creation, privilege escalation, security applications & devices, application security, cyber attack techniques, vulnerability assessment, data security, network security, forensic analysis• NPower Cybersecurity Training: Virtualization, Linux Command Line, exploitation frameworks, hashing, network scanning, web application security• Mac Expert VM Deployment: Virtualization platforms, operating system virtualization, user account management, domain configurationProfessional Experience• Legal Intake Specialist, Tort Intake Professionals: Conducted initial client consultations, assessed legal matters, provided client support, collaborated with legal teams, maintained records• Customer Service Chat Lead, The Home Depot Headquarters: Created training programs, managed a team, handled customer interactions, provided solutions• Mac Expert - Help Desk & Customer Service, Apple, Inc: De-escalated issues, resolved technical problems, developed backup solutions, trained new associatesLet's connect and explore opportunities in IT support, cybersecurity, and system administration!
Versa Computing
View- Website:
- versacomputing.com
- Employees:
- 8
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It Help Desk Technician (Cybersecurity)Versa Computing Oct 2024 - PresentSan Diego, California, United StatesAs an IT Help Desk Technician at Versa Computing, I provide comprehensive technical support for Windows, Mac OS X, and iOS platforms, ensuring seamless user experiences. My role extends into system administration for Microsoft 365 and Google Workspace, coupled with network device management.I specialize in cybersecurity. I've identify physical and system vulnerabilities, conducted risk assessments, and recommended effective mitigation strategies using the MITRE ATT&CK and NIST frameworks. I’ve also evaluated vulnerability scanners, such as Nodeware and Vulscan, to enhance our security posture.Leveraging help desk ticketing systems and RMM tools, I resolve technical issues efficiently while maintaining thorough documentation. Collaborating closely with my team, I strive to deliver exceptional IT support and continuously improve operational processes.
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Legal Intake SpecialistTort Intake Professionals Jul 2022 - Oct 2023San Diego, California, United StatesConducted initial client consultations, gathered pertinent information regarding legal issues and case details.Assessed client needs and urgency of legal matters, accurately recorded and documented all relevant information for further review.Provided guidance and support to clients, addressed inquiries about the legal process, and offered reassurance during stressful situations.Collaborated with legal team members to ensure seamless transition of client cases to appropriate departments or attorneys.Maintained meticulous records of client interactions, intake forms, and case summaries to facilitate ongoing case management and follow-up actions.Upheld confidentiality and professionalism in all client communications and interactions, adhered to legal and ethical standards. -
Legal Intake SpecialistTort Intake Professionals Jul 2022 - Oct 2023San Diego, California, United States
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Customer Service Chat LeadThe Home Depot Jan 2018 - Sep 2020Marietta, Ga & San Diego, CaConsulted directly with Innovation Labs Team to create a Universal Associate Training Program. This program implemented the best practices from multiple departments and cross trained associates to deliver excellent customer service via phone, chat, and online services.Appointed as Team Lead responsible for training 10 associates to meet expected company goals, leading group huddles, and providing feedback on improving customer service interactions. Corresponded with 100+ customers daily via inbound chat requests, quickly assessed customer needs and proactively provides solutions with a high degree of accuracy to deliver excellent customer service. -
Mac ExpertApple Jul 2014 - Dec 2017Decatur, Georgia, United StatesCorresponded with approximately 100+ customers per day by calmly de-escalating issues, assessing customer needs, and resolving technological issues while providing above and beyond customer service in keeping with the highest standards at Apple, Inc.Utilized remote access to perform troubleshooting on client Mac computers to resolve technical issues, install software, and train customers on product usage.Recommended and developed backup solutions for customers, including on-site and off-site configuration to prevent data loss.Developed training methods for incoming associates to learn and adopt Apple’s White Glove Customer Service.Provided training and feedback to improve associate’s customer interactions and engagement to retain and grow Apple’s customer base.
Ronald Scott Education Details
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Computer Science
Frequently Asked Questions about Ronald Scott
What company does Ronald Scott work for?
Ronald Scott works for Versa Computing
What is Ronald Scott's role at the current company?
Ronald Scott's current role is IT Help Desk & Cybersecurity Professional | Driving Secure and Efficient IT Solutions | CompTIA Security+ Certified.
What schools did Ronald Scott attend?
Ronald Scott attended Npower, Savannah State University.
Who are Ronald Scott's colleagues?
Ronald Scott's colleagues are Josh Walter, Nick Turtch, Matthew Gracia.
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Ronald Scott
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Ronald Scott
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Ronald Scott
Senior Vice President - Wealth Management | Financial Advisor At Ubs Financial Services IncSyracuse, Ny1ubs.com1 +131547XXXXX
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Ronald Scott
Empowering Homeownership & Investment | Experienced Real Estate Investor & Mortgage Loan OriginatorFlorida, Ny4sanofi-aventis.com, longisland.poly.edu, gmail.com, deloitte.com2 +190837XXXXX
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