Ronald Egidi Msis, Bsba, Itil Email & Phone Number

Miami, Florida, United States

Miami-Dade County, Florida, United States

> Manage the installation, support and maintenance of university computers, telecom, audio visual, video teleconferencing and other technology, including dispatching appropriate staff to address and resolve issues. > Collaborates with centralized IT in the management and prioritization of various IT projects such as installations, enhancements and upgrades> Implements and oversees a client-centric support culture for the campus IT team that proactively solves client issues, detects trends, and meets or exceeds service level agreements> Supervises and develops the department staff, facilitating professional opportunities to improve individual capability and managing performance against job accountabilities, department goals and established university, campus and department policies and procedures> Recommends improvements to policies and procedures relative to improved customer satisfaction and staff efficiencies> Reviews and monitors spending trends in collaboration with campus IT and IT leadership teams> Prepares and monitors departmental budgets> Work with vendors to help complete projects and maintain sound working relationships

Hollywood, Florida, United States

> Provided high-level of customer support resolution with remote, phone support tools & hands-on instructional assistance. > Documented customer incidents to recommend practical solutions and troubleshoot recurring issues. > Traveled to subsidiaries for monthly visits for IT incidents that need hands on visibility.> Offered emergency service support during critical times of service needs, such as hurricanes and other during critical weather events.> Improved IT language barrier for management by explaining complicated technical jargon in simple & understandable terms.

Sunrise, Florida, United States

> Successfully launched 25 new healthcare offices in 3 years.> Handled $1M budget for acquisition project deliverables. > Consistently secured 100% fulfillment for project budgets & onboarding, integration, and deployment timelines, including 20 – 45 day timeline for new acquisition setup & completion. > Communicated with held discussions with engineers to build and design new medical practice PC & Server infrastructures.> Used customer feedback to facilitate requirements to create effective solutions. > Collaborated with executive management team, department heads, technical support staff, and end users to Identify and convey project milestones, discuss service level agreements, and allocate project resources.> Executed and oversaw Wide Area Network (WAN) & Local Area Network (LAN) connections to ensure compliance with industry standard security protocols, including Sarbanes-Oxley (SOX), Health Insurance Portability and Accountability Act (HIPPA), & and PCI Audit principles.

Miami Metropolitan Area

Hollywood, Florida, United States

> Build relationships and integrate efforts and projects between practices and cross-functional groups within the company > Successfully manage turnkey projects, ranging from hardware installation to complex service delivery, supporting key project deliverables, while driving cost, quality, and timeliness.> Consistently meet and/or exceed scheduled project dates and complete projects with the highest level of quality. > Set up new accounts, assisted with network access and security issues, and assisted with installations, maintenance and upgrades.> Conduct training for Windows applications including Windows 2000, Windows XP and Windows 7.> Assumed responsibility for oversight of several concurrent, highly sensitive projects and held project ownership from start to completion. Managed engineers, resources and interacted with other departments to resolve business-impacting issues for enterprise customers. > Involved in the full life cycle on complex projects involving technical implementations modeled to specifications.> Purchase computer hardware, software and networking equipment, dealing both with new and existing vendors.> Conducted routine upgrades and maintenance of computing hardware and software.> Demonstrated leadership qualities and earned respect of colleagues by setting examples in completion of work assignments, adhering to “lead by example” philosophy.> Provided quality support to IT users, employing a high degree of customer service, technical expertise and timeliness.> Served as a SME and the main point of contact when agents and other leads had questions. Collaborated with other technicians on customer issues, needs, and requests along with overall process improvements.

Hollywood, Florida, United States

Hollywood, Florida, United States

Master'S Degree, Management Information Systems, General

Bachelor'S Degree, Business Administration, Management And Operations