Ronald Fields Email & Phone Number

Provide technical support, information, and training for customers in assigned region.Provide technical training, via travel to, core Northwest US customers for the purpose of product support and technical training.Prepared and facilitated technical training events for national customers. Training events focused on electric motor coaches, advanced HVAC, and VanHool Basics.Serve as a troubleshooter and technical advisor for questions, issues and warranty concerns related to Van Hool, Eberspächer & other ABC products.Address customer concerns with a data driven mindset, using critical thinking in investigating and analyzing, to report conclusions and recommendations regarding Van Hool, Eberspächer & other ABC products in a timely manner.Via semi-weekly customer care meetings, or more urgently when needed, report all customer suggestions and comments.Perform mechanical maintenance, repairs, campaigns, and other service work for ABC product offerings as directed.Participate in and successfully complete annual training requirements on all aspects of Van Hool, Eberspächer and other ABC products.Complete customer visits according to a prescribed schedule for new and existing Van Hool, Eberspächer, and ABC customers.

Schedule PM services, distribute amongst mechanics depending on skill levelDaily DVIR reviews and repairsCreated career path for mechanics – set mechanics up in LMS (Learning Management System) with OEM (Original Equipment Manufacturer) to expand their knowledgeManaged inventoryOversee maintenance of 150+ vehiclesScheduling what busses come into the shop daily for PM/repairs based on allocations/tripsScheduling - InternalEmployeesVehicle maintenanceRepairsMonthly tire inspection reportWash crewRepairs that are contracted out (as needed)Created new SOP’s for breakdowns, building maintenance (not just shop), created a new PM (preventative maintenance) list with intervals statement of work. Opening and closing procedures, partners ordering and tracking procedures saving the company time and moneyImplementation of my new SOPs increased productivity by 61% over the course of 7 monthsWhen I started, 87% of Preventative Maintenance Services were past due on vehicles. Today – averaging 2% overdue (major contributing factor is repair of long term out of service projects)Overhauled the inventory purchasing process to no longer stock slow-turn parts and order them as needed so that only quick turn parts are always in stock. When I first started, there was $450k in parts sitting on the shelf, 60% of which would likely not be needed for a year or more

All aspects of diagnostics and repair of Prevost and Volvo motor coachesHVACMultiplex Electrical SystemsEngine and drive train repairsHighpointsFirst mechanic hired for Prevost – SeattleBuilt customer base for Prevost – SeattleCreated Customer relationshipsWorked extremely independentlyScheduled all work for myselfManagement of company fundsManagement of associated paperworkWorked with a strict budgetCompany credit cardFamiliar with SAP software (create workorders and billing to customers)

High Voltage Safety And Ppe

High Voltage Safety And Ppe