Ronald Ford Email and Phone Number

Collaborates with the Procurement group in the attainment of hardware assets including but not limited to computers, peripherals, printers, mobile devices, and servers based on user specifications. Appropriately integrates with and leverages purchase order systems. Facilitates shipping and receiving of hardware through the Shipping and Receiving department. Prepares and stages hardware assets for delivery to users. Maintains hardware asset inventories. Prepares hardware assets for donation or scrap processing. Reconciles physical inventories to asset records. Performs audit functions as needed. Properly uses IT ticket tracking system to manage day to day hardware workflow tasks. Appropriately documents assigned Service Requests, Incidents, Problems and Change Order tickets. Collaborates with Financial Reporting to supply and maintain necessary financial information associated with IT hardware assets. Produces metric scorecards on a regular basis to report process effectiveness, efficiency and commitment performance. Recommends, develops and implements improvements to processes as appropriate. Travels occasionally in order to participate in special assignments, training, and/or travel between office locations.

Produce metrics for the Help Desk Diagnose, troubleshoot and resolve a range of software, hardware and connectivity issuesAssist with revising/documenting appropriate standards, process improvement, policies and proceduresFocuses on continuous improvement of customer service experience and increasing first call resolution

Enter applications & endorsements into the proprietary systemAdd and update our current policies and proceduresTrain all incoming employeesUpdate and keep current employee checklistsAudit Employees

Mobile detailing servicing Cleveland and surrounding areas.

Customer Service RepresentativeAssist customers with questions and computer supportProvide detail information on bank accountsOpen and close bank accountsRun the switchboard and schedule call center employees