Professional in the area of ​​IT and customer service, able to undertake, develop, lead and manage actions, strategies and programs to achieve the goals set by the company, leaning for it in technology and in finding and analysis information.My ability to identify and resolve the root problems, bargaining power, business savvy, flexibility, management of priorities, sense of urgency, the entire business process knowledge, emotional intelligence and ease of learning are among my strengths.I consolidated my skills as a leader, directing Support Departments that are international in scope, I have taken training in management tools for efficient use of time and resources, as well as, budget management and business, I have contributed to the Business Plan and I have learned to align my goals in a natural way with the goals of the organization.