Ronald Grim Email & Phone Number

Greater St. Louis Area

• Troubleshoot/Fix/Escalate various applications (MS Office Suite and other Peabody Enenrgy proprietary applications)
• Assisted with the requisition of accesses, granting access and proper use of application for end users
• Troubleshot and configure Desktop OS (Win Xp,2007).
• Troubleshot users network issues to include PC configuration and hardware
• Setup/Manage Wireless networks for end users laptops and remote connections
• Setup/Troubleshoot Remote Access, VPN clients, and Blackberries

Greater St. Louis Area

• Under limited supervision, perform highly complex troubleshooting and resolution of telephone customer care issues reported for customers and for internal IP network.
• Perform highly complex troubleshooting of telephone customer care issues (e.g. provisioning issues, switch related issues, and network related issues)
• Provide advanced problem diagnosis, resolution and follow-up for inbound telephone customer reported issues
• Monitor reports of unusual switch, provisioning, and network activity; Identify abnormal trends and troubleshoot; Communicate abnormal trends and escalate to supervisor, as necessary
• Disposition trouble tickets (e.g. assigning or reassigning as critical, major outage, minor outage, etc.)
• Coordinate resolution of trouble tickets with other departments

Greater St. Louis Area

• Monitoring network systems, resolving escalated customer issues, creating custom reporting, creating and overseeing bridge line communications for resolving major issues
• Provide superior assistance to the support of daily operational workflow for all Wachovia Securities business channels and Technical Support Groups
• Communicate all necessary information to ensure all outages and/or follow ups are reported in a prompt timely manner
• Respond immediately to any outages via chat, Outage Page, greetings, E-mails, to alert Business Channels and technical Support groups of any issues
• Creating dissemination technical communications to the business groups Provided telephone and advanced level remote technical support to office employees at the headquarters building, as well as Branch office.

Washington, MO

Manufacture Valve Parts in Furnace Room

Greater St. Louis Area

• Payroll/Accounting
• Installed Desktop PC’s, Floppy and CD units, Printers, Monitors, ran cable
• Maintain Kronos Timekeeper Software & Server, Certificate of Completion Kronos Timekeeper Central System Administration V3A,Calculate Union hourly weekly payroll for 200 employees, Maintain Garnishments-Child.
• Track STD disbursements - Track Employee Vacations, Prepare 13 weeks Workmen’s Comp Requests, Accounts Payable Production/Inventory:
• Finished goods and Packaging Inventory control, Conduct weekly and monthly inventory counts
• Research and calculate weekly and monthly cost variances, Reconcile Work Orders systematically daily

Washington, MO

• Management/Human Resources:
• Responsible for 50 employees in Offset-Silk Screening-Clickering-Packing Departments,
• Interviewed applicants and conducted performance appraisals, Trained new hires and cross-trained current employees, Scheduled overtime, vacation requests, to meet production flow and deadlines while balancing.
• Maintained production efficiencies, Conducted troubleshooting for production and machine problems,
• Implemented ideas submitted by employees to eliminate unnecessary work steps and change work processes to increase productivity.