Planned the implementation and administration of training programs for the Chicago Transit Authority, Department of Transit Operations.Worked with internal and external clients in a consultative, trainer, facilitator manner in creating and implementing strategic change processes for the new 5000 Series rail car.Delivered the train-the-trainer program for the Chicago Transit Authority Rail Instructors.Monitored the development and redesign of the training program for the 5000 Series equipment.

Coordinated and monitored measures to restore and reroute interrupted service to normal operations in a logical and expeditious manner in accordance with CTA's policies and procedures.Managed the effective communication of Controllers when experiencing service delays.Interacted with public utility and city officials when emergency incidents occurred.Conducted daily inspections of Control Center to evaluate personnel, work methods efficiency, equipment and safety and fire conditions to ensure compliance with Authority standards.Designed and facilitated training programs, policies and procedures, objectives and goals for activities in Control Center operations.Liaison to outside departments such as Chicago Fire Department, Chicago Police Department, Regional Transit Authority, Illinois Department of Transportation, Cook County Department of Transportation, Office of Emergency Management and Communication and other city, state and federal agencies.Contributed to Intelligent Transportation Service related projects.

Planned the implementation and administration of training programs for Transit Operations rail and bus employees.Supervised the administration of training programs for rail personnel, other departments of the CTA and outside agencies.Worked with internal clients in a consultative manner to create and implement strategic change process that fit their individual area's vision and needs.Worked in convert with the General Manager to prepare the annual departmental budget experses, proposed impact of expenditures and monitored budget resources.Managed and monitor staff of 34 instructors to ensure State and Federal standards and guidelines was being conveyed properly to operating employees.Established internal and external partnerships to maintain growth of employee learning and developmentAssigned Project Manager responsibility for Incident Commander Training for General Manager of Training and Instruction. Completed best practice for Transit Emergency Response training. Identified strategies and proposed training recommendation to Executive Vice Presidents 2005 Incident Commander Certification Program for all commander staff.Interface with Safety, Security, Transit Operations and senior staff and outside agencies, such as Homeland Security, FEMA and Office of Emergency Management and Communications to develop plans and procedures to meet new security training and planning standards.Conducted internal performance interviews for Controller II training program. Monitored the development and re-design of training programs for Controller Ii training program. Facilitated controller-training programs for accepted candidates.

Managed, planned and coordinated staff actions of rail operators, service supervisors and clerks at the rail terminal level.Key player in managing all rail operations in the service area and ensured that a high quality of safety, on-time, and clean transportation service is rendered to the community.Responded to routine union issues, occasionally through interaction with Employee Relations.Worked to prevent accidents and reduce injuries by observing and identifying problem areas, performing safety audits, investigating incidents, enforcing safety regulations, and recommending corrective measures.Attended community meetings and interacts with governmental and city agencies.

Rail Operations trainman. Qualifications include:- Conductor- Flagman- Motorman- Foreign Road Operator- Switchman- Towerman- Rail Supervisor- Rail Controller- Ticket Agent- Rail Instructor