Ronald Jackson Email & Phone Number

Washington, Dc, Us

Washington, Dc, Us

Washington, Dc, Us

Herndon, Virginia, Us

Herndon, Virginia, Us

Oceanport, Nj, Us

New York, Ny, Us

 Installs new equipment to fulfill IT requirements for individual users. Install / uninstall, as well as troubleshoot Microsoft and other desktop applications. Install / uninstall, as well as troubleshoot peripheral devices, including printers, scanners, voice-over IP telephones, Blackberry and fax machines. Supported customers in the setup and configuration of computer hardware and software. Executed scheduled hardware and software upgrades. Updates operating systems with correct drivers and service packs. Familiar with Active Directory. Communicate daily with customers giving them accurate and informative advice and assistance. Physically capable to carry moderate to heavy equipment.

Fairfax, Va, Us

 Senior Operator of the SENSE and WARN (SnW) computers and systems in Base Defense Operations Center (BDOC) designed to defeat and rocket artillery and mortar (RAM) threats to Coalition Forces in the operational environment Responsible for operational systems, including Forward Area Air Defense (FAAD) systems, Air and Missile Defense Workstation (AMDWS), Lightweight Counter-Mortar Radar (LCMR) and the Wireless Audio Visual Emergency System (WAVES). Supported Battle Captains in BDOC Operations to provide intelligence and targeting data to support countering enemy tactics, as well as to provide localized audio warning for impending RAM attacks Perform Daily Preventive Maintenance checks and services on all C-RAM Components Provide status report activity for the Team LeadAdditional Responsibilities included: Primary operator responsible for operating, integrating, testing and supporting Counter-Rocket, Artillery and Mortar (C-RAM) Sense and Warn (SnW) protection systems in a forward deployed environment Monitored and assisted with troubleshooting and repairs to associated electrical equipment, including the replacement of components, tests cable communications systems to ensure quality and to detect line faults and monitors computers and display systems Provided around-the-clock operations of C-RAM Sense and Warn capability at OCONUS FOB Base Defense Operations Center (BDOC) Provided operator / maintainer / systems administrator functions for the following systems: C-RAM C2/FAAD CC2; AMDWS; C-RAM Network; LCMR and LCMR laptops; WAVES IBS, alerting devices and wireless communication links

Us

 Performed Level 2 Support for end-users with Windows Desktop problems, supported network troubleshooting, assisted new user configurations and basic troubleshooting of Cisco Equipment Configure end-user computers to access and support the organization’s LAN, WAN and Internet system or a segment of network systems, maintain network hardware and network availability, including but not limited to, being able to conduct CAT5 Cable installation and discovery, perform service checks, assess cable routing configuration, test cables, replace cables that are deemed unserviceable or incorrectly routed, install cable to new drop locations and record and supply diagrams to the Senior Network Engineer Installed new and rebuilt existing servers and configured hardware, peripherals, services, settings, directories, storage, etc., in accordance with standards and project/operational requirements Installed and configured systems, including supports GIS infrastructure applications or Asset Management applications Developed and maintained installation and configuration procedures Performed daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application logs as well as verifying completion of scheduled jobs Performed regular security monitoring to identify any possible intrusions Created, changed and deleted user accounts per request as well as repaired and recovered from hardware and software failure Set up and configured authorized computers, users and groups in Active Directory Experienced in upgrading Windows XP to Windows 7 in an enterprise production environment Significant experience installing, configuring, upgrading and repairing Windows XP Professional and Windows 7 desktop and laptop computers in an enterprise environment

Arlington, Virginia, Us

Provided desktop computer support which includes diagnosing and resolving any workstation operating system software, application software or hardware problems; provided user instruction for any workstation operating system software or standard application software; setup and configure standard workstation operating system software, all authorized standard application software, and all related services and authorized application software.