Ronald Jackson Email & Phone Number

Seattle, Wa, Us

Provide best in class support for carriers with scalable tracking process • Partner with cross functional stakeholders to drive a culture of professional service • Identify, develop and improve strategies for the carrier onboarding and training process • Identify and drive process improvements that enhance the carrier service and technology • Provide reports to leaders of health and training proficiency weekly/monthly (using Excel, Access, SQL and/or other data management systems)

Seattle, Wa, Us

My role is to direct all inbound operations while enforcing compliance protocols, balancing costs & wages, & following corporate customer obsession principles to enhance customer experiences.▸ Supervise team of 4 managers & over 200 hourly staff members ▸ Achieved 105% above plan for UPH/TPH ▸ Earned #1 rank regionally for safety engagements ▸ Reduced safety incidents by 50% during COVID-19 pandemic ▸ Reduced SLI unfavorable scores from 20% to 15% ▸ Recruiting both internal and external hourly and salaried candidates

Bentonville, Arkansas, Us

To ensure streamlined operations, I managed all aspects of customer service delivery, employee engagement, & implementation of corporate regulations.▸ Accumulated $90M in annual sales▸ Oversaw more than 300 associates ▸ Reduced shrink by more than $270K via loss prevention efforts▸ Launched online grocery & same-day pick-up program for over 1,500 customers▸ Recruiting both internal and external hourly and salaried candidates ▸ Launched a $100M Facility from construction, recruiting, and grand opening phase

Bentonville, Arkansas, Us

▸ Completed “Rising Star" program to develop personal leadership skills▸ Rotated to regional stores to learn all aspects of senior leadership▸ Executed special projects to achieve optimal program results

Bentonville, Arkansas, Us

▸ Initiated eCommerce programs across 12 locations ▸ Ensured all stores achieved required customer service & satisfaction metrics ▸ Coached team of 15 personal shoppers to fulfill 600 weekly online orders efficiently

Bentonville, Arkansas, Us

▸ Reorganized sales floor to meet company demands▸ Coached teams to determine staff promotions & demotions▸ Trained all new managers on store policies & procedures▸ Completed comprehensive training to advance from Assistant Manager to Co-Manager

Bachelor Of Science - Bs, Business Administration: Management

Coursework In Business Management