I make manual deposits via a check reader. Allocate payments to NYS employees, Survivors, Dependents,Young Adults,Retirees and Agencies health benefits accounts. I make journal entries, Generate daily deposit reports and update several Excel logs, and research issues and review transactions. I am the accounts receivable cash receipts supervisor.

I answer taxpayers’ or tax practitioners’ questions by telephone concerning the provisions and requirements of the Tax Law administered by the Department; assist taxpayers in their preparation of Income Tax Returns; and assist taxpayers in their computation of taxes, penalties, and interest due the State. I research Tax Department computer data files using a variety of software applications and provide explanations for account and refund adjustments, verify payments, and update taxpayer account information .I respond to taxpayers’ inquiries regarding assessments, including explaining the reasons for assessments, and follow-up to resolve taxpayers’ problems. I research Tax Laws and Regulations in the more commonly used reference materials such as tax law publications, attend periodic training sessions to upgrade technical skills, and assist in training seasonal Tax Information Aides.

Division of Health Reform and Health Insurance Exchange Integration help ensure that the process of determining Medicaid, Family Health Plus (FHPlus) and Child Health Plus (CHPlus) eligibility is efficiently and effectively transitioned from the LDSS and the participating CHPlus health plans to a centralized processing unit. Division the incumbents will provide support for activities related to expansion and eligibility initiatives implemented through the Enrollment Center; technical assistance on eligibility policy for Medicaid; and perform functions necessary to assume the responsibilities of the LDSS. Specific duties and responsibilities include, but are not limited to: Assisting in developing operational procedures related to centralizing Medicaid eligibility and renewal activities; reviewing documentation concerning original and continued eligibility applications; receiving applications either electronically, by mail, telephone or in person for public health insurance and obtaining additional information omitted by applicant; determining the need for further fact-finding to avoid monetary loss to the Department and Medicaid Program; issuing a client notice explaining the eligibility determinations; reviewing cases to ensure that eligibility was determined correctly; resolving discrepancies in various data match processes; ensuring systems are operated in a manner consistent with federal and state statute and regulations; assisting in the implementation of policy and regulation changes; preparing formal communication regarding program administration; working collaboratively with other DOH program areas to identify and discuss administrative changes, recommendations and suggestions to improve operations and solve problems; identifying the program the applicant is eligible for, i.e. Medicaid, Child Health Plus, Family Health Plus, etc.; and researching applicant status, prior history and payment history, utilizing various data storage and retrieval systems.

I data enter & classify supporting documentation for Teachers into the NYS TEACH System. I file,data enter and sort through incoming correspondence. I also train new employees on the TEACH system.

System Analysis and Testing: NYS Tax and FinanceI was in a temporary position working for NYS Tax And Finance Dept. I reconcile accounts. When I was in the Withholding review unit I reviewed tax returns for fraud and processed Tax returns for individuals. In the System Analysis and Testing Bureau I am responsible for improving processing of taxpayer information, refunds and payments. Ensuring accuracy and timeliness of third party processor and Dept. tax processing and payment systems. Documenting analysis, test and resolve problems for each processing system in a comprehensive and controlled manner, special projects and legislation.

Reconcile accounts & Process all cash drawers picking up cash, coupons checks etc. Some light bookkeeping. Assist customers at customer service with processing Western union payments to Time Warner and National Grid. Cash payroll checks Refunds and issuing rainchecks

I was in a temporary position working for NYS Board of Elections inspecting voting machines. I would program and test the election files on a memory card to insert in the voting machines and make sure the each slot where the memory card was placed was sealed.

Assists the store manager with the day-to-day operations of a retail store. I would train new employees and explain procedures and policies and the extra care program. Implement strategies to improve customer service, drive store sales, and increase profitability. Ensures customer needs are met, complaints are resolved, and service is quick and efficient. Maintains store appearance and product presentation to company standards. Provides support to associates during peak periods or when scheduling conflicts arise. I rely on experience and judgment to plan and accomplish goals. I lead and direct the work of others. Typically report to Store Manager and District sales manager. I processed payroll and addressed all human resource issues.

I reconciled accounts and address day to day problems that arise. But my duties also included assisting customers with bank transactions. Answering phones, some typing and filing. Overseeing the day to day functions of all tellers. I open new accounts, assist customers with open accounts & closing accounts. I originate loans and process them. At Trustco I advanced my career I started as a teller then became Head teller and then a CSR

Working with the computer system throughout the store. Putting new items on file and troubleshooting computer related problems throughout the register system. Pricing and billing. Running the front end including counting cash, accounting procedures, staff organization, customer service, problem solving and answering phones. I have been in many positions while working here such as front end manager, pharmacy tech, dairy manager, receiver, and scan file coordinator.