Ronald Lusk Email & Phone Number

Littleton, Colorado, United States

Creates happy guests by providing outstanding service over the phone, detailed emailed responses to online inquires, and guiding direct customers and travel agents through our various online portals. ESAS provides support for users of the websites, Travel Agent Portal, MySites, and Online Reservation Systems. THE POSITION The Travel Consultant in E-SAS is responsible for the following results: * Effectively responding direct consumer inquiries sent electronically by maintaining knowledge of the products, competitive key differences, mail campaigns, and destination expertise.* Reaching and exceeding sales objectives by converting inquiries into sales, answering questions, and resolving issues.* Reaching and exceeding service level agreements for responding to electronic correspondence.* Contributing to the development, maintenance, and utilization of a knowledge base to ensure outbound written communication meets consistent quality standards.* Cultivating relationships with accounts and influencing product loyalty for the end consumer, by ensuring customers receive accurate, timely, and quality information about the products we are supplying, and resolving customer dissatisfactions by researching, evaluating and resolving complaints.* Expressing ideas for process improvements to increase flexibility, reduce administrative costs, and increase interactivity with customers.* Developing business relationships and fostering a spirit of cooperation with GVI departments as needed to serve the needs of the customer.* Backing up calls to the reservation center.

Greater Denver Area

Perform product listing services in a warehouse location to promote the sale of CDs, books, records and associated items. Place products online for sale in a variety of online music marketplaces such as Amazon.List up to 500 items each day depending on type, handling each item and determining value / sale price.Collaborate with one team member within the warehouse to sell collectible items and those not selling well on the associated store floor, utilizing mass price changing programs to capitalize on market conditions.Perform product fulfillment and shipping tasks, organize the warehouse and deliver online customer service.

Greater Denver Area

Travel to store locations on a part-time basis to complete merchandising tasks for books, CDs and cell phones, ensuring correct products are placed on the shelves with proper pricing, and setting up displays and signage.Predominantly cover three Wal-Mart locations, monitoring store inventory for assigned products and determining what each item should sell for, correcting pricing errors to ensure accuracy.Manage a variety of vendor products, engaging in retail analysis to determine proper marketing displays.Engage in extensive problem solving, interacting with department managers and prioritizing projects.Handle up to 80 different projects each week, setting up displays, answering surveys on projects for clients, assisting with resets in various store departments, and collaborating with retail teams.

Minnesota | Colorado

Opened one store under the Atomic Records name in Boulder and three in Denver in addition to a kiosk at the University of Colorado at Boulder, operating five locations simultaneously with $3MM in gross revenue.Obtained new products from various distributors and major labels, and used products from individuals bringing music records and discs into a store for an evaluation of value and price negotiations for purchase.Managed up to 30 employees, evaluating performance, outlining tasks and mentoring for achievement. Performed all tasks associated with small business ownership, including lease negotiations, buying, administration, finance, marketing, merchandising, sales, staff hiring/training and termination, and customer service.Eventually closed physical stores as the music business changed and moved to an online sales format.

Bachelor Of Arts - Ba, Philosophy

Master Of Arts - Ma, Religious Studies