Ronald Martinez Email and Phone Number

• Client Relationship Management team member accountable for overall production services and client support for multi-billion-dollar Wealth Management and Investment Banking clients. • Provide onshore supervision and subject matter expertise for offshore IB/WMA operations teams, daily processes and escalations related to Instrument Data Management (IDM), Prime Brokerage, and Pricing.• Liaison between vendors, support teams and offshore operations teams in enhancing data feeds and existing processes to reduce or eliminate inefficiencies. • Investigate root cause analysis (RCA) data issues, find solutions and develop procedures applying corrective actions ensuring service level agreements (SLA) are met.• Created and maintained onshore CRM managed service controls standard operating procedures (SOP) and provide signoff for offshore standard operating procedures.• Enhance existing data collection and maintenance processes.• Support shaping the strategic direction of operations teams, change initiatives and monitor regional impact.• Identify opportunities to streamline processes, working with Operations Change and IT to turn analysis into workable solutions. • Review solution design documents (SDD) submitted by business analysts in JIRA to meet changing business requirements, create test cases and provide sign-off on successfully tested changes ensuring process changes are optimal for all stakeholders.• Prepare and present key performance indicator (KPI) metrics and PowerPoint slides for weekly IB/WMA managed service meetings with stakeholders.• Manage audit and risk reviews with external and internal audit teams.

• Identified work and data flow efficiency gains with IT to review data mappings between internal data scrub and Bloomberg Data license for GLOBAL PLUS, CAMRA, CADIS and internal platform APEX. • Reviewed direct updates, discrepancies on exception reports requiring manual entry and verified blocked data fields in the internal data scrub to ensure accuracy during both intra-day and nightly scrub. • Enhanced database performance, streamlined processes, performed bulk uploads; ensured that technical and functional designs met business requirements and SLA. • Provided workflow metrics of our 3 hubs in White Plains, San Antonio, and India to upper management monthly.• Archived reports for audit and participated in infrastructure changes.• Tested storage strategies and disaster-recovery at offsite location ensuring an operational database would be accessible in the event of a disaster.• Documented processes and procedures for training and consistency for our White Plains, San Antonio and India teams for GLOBAL PLUS, CAMRA, CADIS and internal data platform APEX• Researched, validated and input security indicative data and reconciled trade information for Ad-Hoc Business inquiries.• Worked closely with Portfolio Management, Trading, Risk, Performance, Research, Legal and Compliance to resolve discrepancies and develop a business plan to prevent errors and ensure accuracy.• Supported and initiated various data cleanup projects including credit ratings, Factors, industry classifications, coupon rate information, issuer information, and cross-reference information.• Core team member of GLOBAL PLUS implementation project, reviewed business requirements and instructed technology on data mappings from vendor/mainframe, tested and supported GLOBAL PLUS data fields.

• Provided Security Masterfile support for an internal database that at the time contained over 3MM records of which roughly 500K were actively traded on mainframe application GLOBAL PLUS.• Setup and maintained instrument data for various Derivatives, Equity, and Fixed Income security types.• Provided support for Corporate Actions, Client Reporting, Income, Compliance and Settlements departments.• Contacted credit rating agencies Fitch, Standard & Poor’s and Moody’s for credit rating validation.• Prevented errors by collaborating with internal clients and stakeholders on data challenges.• Improved data quality by identifying and resolving discrepancies in GLOBAL PLUS Quality Control reports.• Trained and supervised a team of 4 consultants to process GLOBAL PLUS security master data for cleanup projects so the core team could focus on more complicated projects.• Provided management team with production statistics for the group’s workflow monthly.• Participated in conversion projects for the implementation of the GLOBAL PLUS system.• Worked closely with the IT department to improve application support and streamline daily processes.

• Initiated free of payment transactions through DTC, EUROCLEAR, CEDEL, and Local Market Sub custodian banks.• Received & delivered physical certificates to and from BBH NY Vault for safekeeping. • Verified physical certificates to confirm if lost or stolen before delivering to BBH NY Vault.• Received & delivered US Government Bonds through FED with agent bank. • Responsible for internal transfers between accounts on Global Plus and Portia accounting system. • Investigated and resolved transactions returned by counter party.• Contacted counter party in order to coordinate trade & settlement dates, depository instructions, security identifiers, positions to be transferred, and currency for outgoing & incoming ACAT transfers to ensure timely processing.• Booked transactions to client accounts once transactions settled with Cost Basis and Purchase Dates if provided. • Calculated Foreign Cost with currency rate if provided.

• Performed international and domestic security pricing and Masterfile maintenance by utilizing Bloomberg, Reuters & Telekurs vendor services.• Responsible for accurate and timely security setups on Global Plus mainframe & Portia accounting system.• Involved in month-end pricing of foreign and domestic securities.• Updated monthly Net Asset Value of various mutual funds by contacting the fund administrator for the latest NAV. • Responsible for daily maintenance of Currency Exchange rates based on the Wall Street Journal.