Ronald Mccoy Email and Phone Number

• Technician for a managed service provider with over 200 business entity clients handling a wide variety of technical problems.• Use ConnectWise Manage to respond to ticket requests for technical support. Answer helpdesk calls & emails.• Remote into computers using ConnectWise Automate and Control to remote into PCs to troubleshoot• Account maintenance using Microsoft 365, Azure Active Directory as well as on-prem AD• Troubleshoot Microsoft 365 Office suite apps• Printer/Scanner fixes including IP assignments, driver updates, etc.• Use client cell phone camera access to guide users on how to fix hardware issues etc.• Sophos Firewall configuration and management (NAT, PAT, User Authentication, etc)• Review and contribute to knowledge base (IT Glue)• Coordinate with ISP, and third-party subcontractors for outages, onsite repairs, proprietary software troubleshooting.