Responsible for leading a organization of IT professionals supporting customers within the Healthcare Industry. Directly aligned with Executive leadership both internally and externally to drive best in class IT Services. Providing thought leadership, innovation and strategy on overall industry best practices, capabilities and technology shifts that will drive value to our customers.Successfully delivering large complex infrastructure and application solutions providing expert leadership of cross-functional on-shore and off-shore support organizations. Responsible and accountable for delivery of services, financial performance, executive and organizational leadership collaboration.

Direct and oversee the Enterprise Program Management Office (PMO) to ensure business programs and projects meet organization goals and customer requirements. Develop and implement PMO processes and policies, direct program management staff, and partner with other department leaders to define, prioritize, and develop projects and program initiatives. Identify and implement improvements for enterprise processes and effectively collaborate with business partners to effectively drive change throughout the organization. Maintain effective communications with senior management/leadership, making them aware of critical issues confronting enterprise programs/projects and of the action plans for addressing challenges. Develop and manage the enterprise IT project portfolio management process and facilitates on-going enterprise program/project portfolio decision making.

Responsible for leading a team of professionals supporting customers within the Healthcare vertical. Directly aligned with executive leadership to drive best in class IT Service Delivery. Strategically provide thought leadrship and direction on overall industry delivery models, capabilities and technology shifts that may apply to the industry that will drive value to my customers. Sustain a very level high level of customer satisfaction.Successfully deliver large complex infrastructure and application solutions providing expert leadership of cross-functional on-shore and off-shore support organizations. Proactively drive service level management to meet or exceed quality of service commitments. Responsible and accountable for senior delivery leader management, delivery of services, financial performance, executive and organizational leadership collaboration. 

Strategic consultant, providing IT services to clients while ensuring the service levels and effective quality of services achieve and support the required business requirements.Management of IT Service Improvements initiatives while engaging technical supports resources of all disciplines and managers of Technical teams and internal and external executive management. Facilitates training and workshops for leveraged and dedicated service delivery personnel to ensure the contractual requirements are achieved. Responsible for partnering with the customers to determine and evaluate their business needs with the aim of setting priorities.Assist with business growth through contract retention and maximizing revenue. Provide operational account management support to ensure attainment of performance targets, high customer satisfaction and customer loyaltyRepresent the IT Services organization during critical Operational and Executive governance program and service review with senior executives. Various aspect of my role is to ensure effective communication, timely and quality delivery of service with the customer’s Sr. level staff regarding our delivery of IT services (i.e. Service Improvement, resources allocations, SLA attainment, projects and programs.

Vice President, IT Service Delivery supporting and delivering capabilities to meet business requirements of commercial and government clients through contracting/sourcing and partnering. Developed Strategic relationships with organization leaders to plan, design, and execute against business strategies to achieve business objectives. Articulates the value proposition and capabilities at the department, division, and line of business level through innovation and execution. Develop and providing strategic leadership and operational oversight for end to end IT Infrastructure operations and project deployment. Effectively managing resources and leveraging capabilities through negotiation and influence to provide maximum value.Articulates the value proposition and capabilities at the department, division, and line of business level through innovation and execution. Develop and providing strategic leadership and operational oversight for end to end IT Infrastructure operations and project deployment. Effectively managing resources and leveraging capabilities through negotiation and influence to provide maxium value.

Responsible for Global IT service management/delivery to a divested line of business Providing operational support, SOX Compliance management of applications and information technology (IT) systems and infrastructure. Managing and operating a delivery structure under an initially mutually beneficial agreement including critical service levels assurance to ensure quality of service is attained and achieved. This hosting /souring agreement generates revenue in excess of $14 mil annually. At the end of the current Transition Service Agreement a newly developed contract extension that provides a lower cost structure and Infrastructure realignment. Providing Infrastructure flexibility to transition and transform to the next generation of infrastructure and applications.IT services support being performed by internally leveraging excellent IT professionals and leverage intellectual capital

Responsible for Global IT service management/delivery to a divested line of business Providing operational support, SOX Compliance management of applications and information technology (IT) systems and infrastructure. Managing and operating a delivery structure under an initially mutually beneficial agreement including critical service levels assurance to ensure quality of service is attained and achieved. This hosting /souring agreement generates revenue in excess of $14 mil annually. At the end of the current Transition Service Agreement a newly developed contract extension that provides a lower cost structure and Infrastructure realignment. Providing Infrastructure flexibility to transition and transform to the next generation of infrastructure and applications.IT services support being performed by internally leveraging excellent IT professionals and leverage intellectual capital.

Responsible for providing leadership and guidance for the Enterprise Service Delivery organization. Organization employs 157 American Red Cross employees and approx. 100 + contractors. Direct report to the Vice President of Information Technology/Chief Technology Officer. Responsible for Help Desk, LAN/WAN, Office automation-Desktop support, Data Center Operations, Application and Product Support for the FDA regulated and non-regulated environments. The I/T Service Delivery organization’s support of the infrastructure is critical to the American Red Cross for ensuring the compliance and safety of the nation’s blood supply.