Ronald Monge Perez Email & Phone Number

Costa Rica

Costa Rica

Cultural Transformation Leader | Operational Excellence AdvocateLed cultural transformation using Shingo methodologies, driving continuous improvements.Designed and implemented cross-functional methodologies to enhance production and insurance processes.Guided teams in performance improvement and instilled operational excellence culture.Directed system implementation, achieving a 20% productivity increase, 8% quality boost, and 10% downtime reduction.

Costa Rica

● Directed a team of 12 supervisors while overseeing the operational guidance of over 400 individuals, including team leads, trainers, orthodontists, and production technicians, ensuring alignment with organizational objectives to maximize efficiency and productivity.● Formulated precise performance benchmarks, fostering transparent communication that upheld a consistent 90% efficiency rate alongside maintaining a quality standard of 92%, optimizing operational workflows.● Managed crucial plant and production metrics, leveraging data-driven insights to drive informed decision-making that significantly enhanced performance and operational efficacy.● Inspirational leadership that empowered the team was cultivated, fostering a positive work environment through humility, approachability, and effective communication, enabling the team to achieve both individual and group objectives.● Initiated a Cross-Training Program aimed at equipping team members with comprehensive operational knowledge, enhancing adaptability and efficiency in handling diverse operational demands.● Played a pivotal role in innovation initiatives, spearheading operational enhancements and actively contributing to strategic planning and executive-level decision-making, thereby fortifying the company's long-term objectives.

● Led the Setup department, concentrating on refining procedures, systems, and operational principles to drive comprehensive efficiency enhancements. Oversaw a team of 5 direct reports and over 250 indirect reports, including team leads, trainers, orthodontists, and production technicians. This encompassed recruitment, conducting performance evaluations, and consistently guiding supervisors to ensure the team met or exceeded objectives.● Established performance targets, generated routine aging, work-in-progress (WIP) status, and floor balance reports for the Operations Director, significantly contributing to heightened efficiency and productivity by streamlining workflows.● Collaborated extensively with departments, notably Quality Control, resulting in an impressive 25% decrease in defects, effectively meeting departmental objectives.● Implemented effective communication and coordination strategies, ensuring operational excellence and fostering transparency within the department.● Fostered a culture dedicated to perpetual enhancement and efficiency that allowed for sustained growth and advancement, cultivating an environment committed to continual progress.

Costa Rica

● Oversaw the smooth operation of the graveyard shift within the Setup department, ensuring adherence to stringent safety protocols and continual process refinement.● Directed a team of 200+ employees, aligning production goals with the company's vision and adeptly responding to dynamic market demands. Implemented strategies resulting in a 10% operational efficiency boost and a notable 20% reduction in workplace incidents, emphasizing safety-focused policies.● Maintained precise production records, facilitating informed decision-making, and consistently upheld ISO 9001:2015 quality standards, prioritizing both safety and team well-being.● Proactively monitored productivity levels, conducted comprehensive departmental analyses to identify areas for improvement, and fostered individual growth within the team.● Played a substantial role in management discussions, led special projects, and consistently optimized operational procedures, showcasing expertise in process enhancement.● Performed in-depth departmental analyses, identifying improvement areas, and contributed significantly to effective strategies in management discussions.● Kept meticulous records to guide informed decision-making, spearheaded projects optimizing processes, significantly boosting overall operational efficiency.

Costa Rica

● Utilized advanced blockchain expertise to drive a 30% revenue increase, fostering lasting client partnerships vital for sustained growth.● Implemented targeted sales strategies, emphasizing tailored benefits of blockchain solutions, meeting specific client needs.● Collaborated with the development team, delivering customized blockchain solutions boosting efficiency by 30% and enhancing customer satisfaction by 20%.● Crafted compelling proposals, expanding the company's pipeline by 25% and integrating client-requested features for market expansion.● Showcased exceptional relationship-building skills, ensuring strong communication with clients and stakeholders, building trust in the company's capabilities.● Recognized as a blockchain technology expert, achieving a notable 25% increase in market penetration through innovative solutions and effective communication.

Costa Rica

● Gained extensive expertise in SAP solutions, comprehending their impact across diverse industries, including SAP S/4HANA, SAP SuccessFactors, and SAP Customer Experience. Collaborated with industry leaders, leading digital transformation projects, and optimizing operations for regional businesses.● Worked with industry experts to apply SAP solutions, leading digital transformation projects, and enhancing operational efficiency for regional enterprises. Developed consultative sales skills, optimizing business processes through technology-driven value creation.● Completed intensive training at SAP Sales Academy in San Ramon, California, and Central America. Managed pipelines, forecasted, and drove digital transformation for regional clients.● Initiatives Implemented training and development initiatives, increasing retention by 25% and executing an account management program, enhancing client loyalty by 20%. ● Emphasized problem-solving, continuous learning, and an innovative perspective, guiding clients towards more efficient operations.

Costa Rica

● Managed key accounts in public and private sectors, nurturing enduring client relationships and driving significant business opportunities for growth.● Focused on consultative selling, identifying new opportunities within existing accounts and pursuing new avenues for project development.● Executed impactful marketing strategies, leading to a substantial 25% increase in opportunities and a 15% surge in forecast within six months, specializing in consultative sales.● Led successful software and hardware solution implementations, ensuring seamless collaboration with technical teams and achieving a 20% efficiency improvement.● Highlighted for successful implementation of client tracking systems, ensuring customer satisfaction and project success at every stage.

Costa Rica

● Managed commercial relationships for global accounts in Costa Rica, ensuring satisfaction and fostering enduring partnerships.● Oversaw projects ranging from $100k to $2M FCV, ensuring successful execution and delivery.● Led comprehensive telecommunications projects, driving technological advancements and operational efficiencies.● Played a pivotal role in expanding telecommunications in Costa Rica's free trade zones, negotiating with diverse partners for project success.● Diligently managed forecasts and pipelines, consistently converting opportunities into profitable business operations, ensuring sustained growth.

Costa Rica

● Led relationships with corporate and government clients, boosting satisfaction by 30% and devising strategic plans for expansion into new markets.● Collaborated in increasing product adoption by 25% and successfully led key projects such as the migration of Visual Studio Tools in Central America and the Caribbean, driving regional growth.● Managed the installed base, focusing on customer performance and providing strategic support to Microsoft's business partners.● Conducted strategic planning and joint marketing to bolster presence and generate new market opportunities.

Costa Rica

● Led tailored training programs, achieving 100% compliance in metrics and maximizing partner performance.● Designed joint marketing strategies and managed alliance management system implementation, generating a 25% increase in business opportunities.● Standardized processes, increasing revenue by 20%, and enhancing sales team efficiency by 25%.● Executed mentorship and leadership programs, boosting employee retention by 15% and improving managerial effectiveness by 20%.● Achieved 100% compliance in training metrics for two consecutive years, boosting the pipeline through demand generation strategy.● Ensured business continuity and upheld high levels of customer satisfaction in Central America and the Caribbean by fostering enduring business relationships, which significantly contributed to the region's continuous business success.

Certification, Operations, Process And Strategy Management, Management

Master Of Business Administration (Mba), Business Administration And Management, General, Finalizada

Activities and Societies: Proyecto de mejora continua en una cadena de tiendas de ropa a nivel nacional.

Ingenieria Industrial, Ingeniero Industrial

Ingeniero En Telematica, Bachillerato

Activities and Societies: Equipo de fútbol, equipo de música.Actualmente estoy a la mitad de esta carrera, como es mi segunda carrera voy.