Review and authenticate data elements within a Paymode-X Network application for B2B (Business-to-Business) Vendors to accept future payments through Paymode-X and continuously grow the network of 455,000+ membersProcess digital payment applications: ensuring information is complete and accurate, and working with customers (via phone and email) to obtain missing informationAnalyze data elements for discrepancies and red flags for potential counterfeit instruments Utilize web research and 3rd Party data tools/APIs to validate and investigate discrepancies in new customer information to mitigate risk Communicate with financial institutions to verify bank account information Promote a risk-aware culture; ensure efficient and effective risk and anti-fraud practices by adhering to required policies and procedures Interact with various levels of Leadership to clarify requirements and collaborate on process improvements

Executes complex transactions/processes utilizing standard procedures. May have specific responsibility for one or multiple specialized products or functional areas.Processes and/or reconciles complex transactions of varying risk and financial value in accordance with established policies and procedures. Identifies and addresses exceptions and serves as a point of escalation for complex transactions. Partners internally with service partners to route calls, documents or other action items to complete transactions. May interact with external customers to complete transactions.Ensures the appropriate materials, documentation and capacity are available to complete transactions. Confirms equipment is operational, if applicable.Provides consultation and advice to internal and external customers. Reviews existing processes, recommends improvements and may assist with implementation. Participates in and may serves as a subject matter resource for process improvement projects. May assist in training and onboarding of new hires.Reviews transactions and related documents and verifies work processes to ensure completeness, accuracy and conformance to established service levels and applicable policies and procedures. May review reports to identify exceptions, monitor quality and ensure compliance. May participate in risk mitigation activities.

Achieve the high visual merchandising standards of multiple kiosk locations. Collaborate with the department manager to update sales trends and inventory. Lead small meetings pertaining to product changes and pricing for other employees. Assist in conceptualizing original product displays for spatially challenging environments. Act as a positive brand ambassador for a globally recognized sports franchise.

Delegated new employees with event set up. Expedited duties for both Back of the House and Front of the House during service. Coached employees on following detailed companywide policies. Tabulated inventory and customer feedback utilizing MS Office systems.

Participated in New York City's Chase/ WAMU Software Conversion ProjectProvided HP certified Tier 1 Help desk for software upgrades and migrationDisconnected/Connected/Support PC hardware and peripherals during the construction of a major financial institution Provided on site Network Server support for the JP Morgan Chase Refresh Projects remote command center

Pre migration and Migration of PC and Peripherals for the Goldman Sachs New York HeadquartersTroubleshoot hardware and software bugs in Bloomberg and Goldman Sachs systems.Satisfied any outstanding help desk ticketsBoxed and properly disposed any environmental waste from hardwareHelped with WAN/LAN testing.