Ronald Robert Email & Phone Number

Andhra Pradesh, India

- Successfully managing 8 Territory Service Managers (TSM)- Accountable for driving overall growth through service within the state.- Oversaw comprehensive service reporting encompassing Free Service, Paid Service, Running Repair services & Major repairs. - Spearheaded initiatives to enhance customer retention and satisfaction, resulting in improved growth metrics.- Led network expansion efforts to increase sales and service touchpoints, thereby broadening market reach.- Ensured dealer profitability by increasing Parts per Vehicle, Oil per Vehicle, Labor per Vehicle, and Value-Added Service offerings.- Elevated customer experience through the management of Net Promoter Score (NPS) and Net Sentiment Score.- Implemented 5S practices across all 8 territories to streamline operations and improve efficiency.- Managed workforce training programs and effectively addressed attrition to maintain a skilled team.- Conducted thorough reviews of warranty issues and authorized goodwill approvals in the state

India

Looking after Mahindra & Mahindra (Personal & Commercial Segment) - Tamil Nadu dealer's- Monitoring daily service inflow at all the dealerships in area- Ensure effective and speedy resolution of problems / customer complaints- Responsible for achieving service revenue as per target- Responsible for lost customer retention- Imparting OJT to dealer manpower- Responsible for workshop capability improvement & repair quality analysis in dealerships- Monitor and Review service delivery quality & response patterns- Responsible for strengthen / Expanding service network by appointing local mechanics in required locations- Responsible to review all warranty issues, Goodwill approvals, technical & non- technical issues in Dealerships.

India

I was responsible for improving operational efficiency, business growth, and the customer experience of assigned territory by implementing strategies at the field level. - Improve operational efficiency and bottom-line profits profitability of low-performing dealers. - Improve Customer Service Index (CSI) of the retail network - Monitor dealership performance and assessment of low-performing dealers. - Provide consultation and resolution to customer complaints on products and services. - Respond to customer calls, telephonic/in-person assistance, and follow-up for any inquiry or complaint.

India

As an Area Manager in field service operations managers, I have handled a group of dealers across South India managing dealer business, improving revenue and profitability, service coverage improvement, network expansion, and customer service improvement. I have managed KPI's related to Customer service operations, Improvement in operational efficiency, Network Expansion, and Customer Experience.

India

- Technical coordination for Failure inspection activities at Field and Customer end- Organizing for Field campaigns and Retro-fitment activities for critical and redundant concerns- Follow up and coordination for implementing counter measures to overcome the identified defects- Organizing and leading regular B2B customer interaction for addressing critical pain points and updating them about the road-map on corrective action- Improving product reliability by reducing Engine failures during B10 life- Carrying out product training sessions for OEMs

Master Of Business Administration - Mba, Operations Management & International Business

Bachelor Of Engineering - Be, Automotive Engineering Technology

Activities and Societies: - University Coordinator for the automobile department .