- Responsible for the development and formulation of strategic and operational objectives, as well as cost reduction and improvement in the quality of products and services offered.- Created policies, processes and procedures for the purchase and storage of materials, which allowed us to reduce waste by 31.7% and storage costs by 11.6%.- Lead the implementation of ERP in the organization, which resulted in a 58% improvement in operating efficiencies and a 20% reduction in administrative… Show more - Responsible for the development and formulation of strategic and operational objectives, as well as cost reduction and improvement in the quality of products and services offered.- Created policies, processes and procedures for the purchase and storage of materials, which allowed us to reduce waste by 31.7% and storage costs by 11.6%.- Lead the implementation of ERP in the organization, which resulted in a 58% improvement in operating efficiencies and a 20% reduction in administrative expenses.- Served as Interim General Manager of SHELVES following the dismissal of the GM. I restructured and rebuilt the Finance - Accounting team and was appointed Advisor to the Holding Company. Show less

- Responsible for the identification of improvement opportunities, development of models, projections, processes and strategic projects for the Human Development department.- Led the internal and external recruitment process, selection and hiring of personnel and talent for Central America, Colombia, Ecuador and Peru, as well as the management and retention strategy, which increased by 32% effective.

- I developed the strategic plan for the alcohol division of Grupo Gloria located in Ecuador and Peru, whose income exceeded $101M and that contemplated the design of the commercial and marketing plan for the next 5 years, using creative solutions for the penetration of different products and by-products in the markets of COL, ECU, PER. - I defined the parameters to establish strategic alliances with industries that use alcohol as raw material in COL, ECU, PER, CHI. - I defined the… Show more - I developed the strategic plan for the alcohol division of Grupo Gloria located in Ecuador and Peru, whose income exceeded $101M and that contemplated the design of the commercial and marketing plan for the next 5 years, using creative solutions for the penetration of different products and by-products in the markets of COL, ECU, PER. - I defined the parameters to establish strategic alliances with industries that use alcohol as raw material in COL, ECU, PER, CHI. - I defined the multifunctional organizational structure focused on efficiency, productivity improvement and agile methodologies and I implemented the Balanced Scorecard for the division Show less

- Estudiante a tiempo completo del programa de maestría FULL TIME en Costa Rica. Operaciones y Finanzas. En donde se analizaron +640 casos de negocios en situaciones complejas con índole de decisión gerencial para la resolución de problemas, conflictos y mejoras de rentabilidad para las empresas.

- I directed multifunctional technology projects and continuous improvements that increased efficiency in operations by about 7% and generated a total annual reduction of $ 100K in operating costs. - I assured and facilitated the implementation, migration, changes and updates 100% successful of the provisioning systems, in-house developments and CRM, managing to improve the quality and stability of the services delivered with practically 0 impacts on internal and external clients. - I… Show more - I directed multifunctional technology projects and continuous improvements that increased efficiency in operations by about 7% and generated a total annual reduction of $ 100K in operating costs. - I assured and facilitated the implementation, migration, changes and updates 100% successful of the provisioning systems, in-house developments and CRM, managing to improve the quality and stability of the services delivered with practically 0 impacts on internal and external clients. - I managed the P&L of the backbone networks of buildings throughout Ecuador that generated revenues of more than $ 150K per year and implemented procedures through statistical models and programming languages for evaluation. - I coordinated and developed technical engineering standards (reports) together with international team, for the opening of a new satellite concession of DIRECTV in Ecuador Show less

- I directed the zonal plan to reach an NPS of 8.9 and reduce customer service times, SLA’s and satisfaction KPI’s; same that improved by 8%, 6.4% and 7.2% respectively, using Lean Six Sigma methodology. - I trained and supervised more than 60 technicians in the use of measuring equipment, customer service and KPI’s, achieving a 6% reduction in operating costs. - I directed about 10 projects and initiatives with national reach; 4 of them were adapted in other countries of the region… Show more - I directed the zonal plan to reach an NPS of 8.9 and reduce customer service times, SLA’s and satisfaction KPI’s; same that improved by 8%, 6.4% and 7.2% respectively, using Lean Six Sigma methodology. - I trained and supervised more than 60 technicians in the use of measuring equipment, customer service and KPI’s, achieving a 6% reduction in operating costs. - I directed about 10 projects and initiatives with national reach; 4 of them were adapted in other countries of the region. - I built and implemented management reports, dashboards, analytical models and technical recommendations for the operations department; same that were a key piece for the monitoring and development of the network of distributors throughout Ecuador. Show less

• Educated and trained more than 100 students in the subjects of Electromagnetic Theory, Electromagnetism, Electronics and Electrical Circuits.• Developed and implemented the project "SKU’s control and monitoring system using RFID Radio Frequency Identification", achieving 50% reduction of devices loses in the campus.• Collaborated in the organization of the "1st Latin American School of Ginga - digital television system", where the Quality Standards for Digital Television ISDBT-T of… Show more • Educated and trained more than 100 students in the subjects of Electromagnetic Theory, Electromagnetism, Electronics and Electrical Circuits.• Developed and implemented the project "SKU’s control and monitoring system using RFID Radio Frequency Identification", achieving 50% reduction of devices loses in the campus.• Collaborated in the organization of the "1st Latin American School of Ginga - digital television system", where the Quality Standards for Digital Television ISDBT-T of Ecuador were defined.• Helped Telconet NOC (ISP) through data traffic analysis, backbone control of Ecuador's fiber optic network, network design and database analysis with SQL language. Show less