set up, inspect and operate carnival rides (seasonal work)

top order picker, highest accuracy rate, inventory control and reconciliation

cycle counter and project specialist

Provide telephone support for internal users worldwideFirst and second level hardware, software and application supportEscalate issues according to severity and priorityCompleted contract

Technical SupportLevel 1 and 2 support of hardware and various applications for both internal and external clientsInvolved in creating, documenting and implementing processes and procedures for various aspects of the helpdeskIT Asset Management (both internal and for external clients)Maintain proper flow of all incoming and outgoing assets (laptops, Ipads, MacBooks, accessories, etc...)Process equipment for warranty work, repairs and retirement when necessaryDocument and implement processes and procedures for all aspects of IT Asset managementWebex AdministrationCreate, maintain and terminate accounts as necessaryEducate users on basic functions of Webex audio and video tools as well as basic usageFirst level troubleshooting of various issues when they ariseWork directly with all levels of Webex support for escalated and priority issuesDocument and implement processes and procedures for all aspects of Webex

-Troubleshoot and resolve small business and home user computer, laptop and basic networking issues

Work with CIO to document SOPs, policies, work instructions and other documentation as requiredWork with CIO to install and configure Nimsoft Infrastructure Manager, Service Desk and Unified Management Portal applicationsMonitor external client network environments and proactively address issues as they ariseAssist with other various projects as they arise

Receive and process incoming goods to be rotated out to the sales floor.Assist customers with general questions and recommendations.Assist co-workers in various departments as necessary.

-Work with employees to troubleshoot and resolve various pc and laptop software and hardware issues-Work with customers to troubleshoot and resolve web-based applications-First level support of SQL, Java, Oracle and Unix based applications-Troubleshoot site connectivity issues-Modify user permissions in active directory for proper accesses-Train new employees and cross train with various second level support personnel for improved troubleshooting and problem resolution-Assist providing support in various other countries-Assist with various projects as needed.

-Network rollouts, upgrades and office relocation assistance-Software installs and upgrades-Desk side support both in house and at remote office locations-Imaging new systems for deployment using Symantec GHOST 7.0 Enterprise software-Configuring Lotus Notes 6.0 and troubleshooting issues-Install printers and other peripherals onto network-Configure user profiles and assign permissions in an Active Directory domain

Help Desk Technician-Configure user profiles and permissions in an Active Directory domain-Work with end users to troubleshoot and resolve issues via telephone emails and desk-side-Support company utilized software and applications-Troubleshot and repaired Intel-based PCs and laptops-Troubleshot and maintained network based printers and other peripherals-Utilize Track-IT work order software for workload tracking and documentation of various projects-Work with network administrators and engineers to maintain server performanceIT Asset Management-Maintain proper levels of PCs laptops and all other IT related equipment-Track and document all software installs for licensing purposes-Process returned equipment and prepare for redeployment-Coordinate all phases of equipment retirement-Responsible for documenting and tracking all peripherals and other such equipment-Coordinate all phases of loaner equipment

-Assist with hardware and network upgrades-Telephone and desk side support-Assist with mainframe/desktop configuration-Assist with network relocation-Assist with software rollouts/upgrades

-Monitor fiber optic network using INM monitoring software-Knowledge and understanding of IAM environmental alarm monitoring system-Assist customers in testing and turning up new circuits-Work with field engineers to isolate problems and work towards resolution-Work with other technicians and engineers to write and establish policies and procedures for network operations center

-Routing of trouble tickets to proper technicians and nodes for testing and maintenance purposes-Testing of T1 and DS0 circuits using Centest 650 and React 2001 test software-Work with field technicians and local exchange carriers for problem resolution-Take calls from field technicians and call center representatives to address and resolve issues with circuitry-Work with Alcatel 1631 and Titan 5500 dacs systems to troubleshoot problems in SONET systems-Troubleshoot problems with Fujitsu FLM150 mux units

-Provided technical support for resellers/salesmen-Knowledge, operations and troubleshooting of specific equipment used-Assist MIS department in general maintenance of laser printers-Cross-trained in customer service call center and credit departments-Active on quality control team and training new representatives