Ronald Sawyer

Ronald Sawyer Email and Phone Number

IT Support Specialist (Retired) @
Ronald Sawyer's Location
Syracuse, New York, United States, United States
Ronald Sawyer's Contact Details

Ronald Sawyer work email

Ronald Sawyer personal email

n/a
About Ronald Sawyer

IT Services, Training & Support, Customer Service, Graphic Design, Team LeadershipMultifaceted and resourceful management professional with proven diverse experience in leadership of IT services and support, system administration, user training and development, and strategic business solutions to facilitate continuous improvements and operational efficiency. Proactive and creative problem solver with demonstrated success in training and development of top-performing project and technical support teams in a cohesive and productive environment. Proven history as successful business owner of graphic design and production. Collaborative and decisive manager with excellent interpersonal abilities to build rapport with clients, staff and other key stakeholders to ensure positive customer relations focused on quality, commitment and service excellence.

Ronald Sawyer's Current Company Details
Self-employed

Self-Employed

IT Support Specialist (Retired)
Ronald Sawyer Work Experience Details
  • Self-Employed
    Semi Retired
    Self-Employed Oct 2021 - Present
  • Syracuse Community Health Center
    Help Desk Specialist
    Syracuse Community Health Center Jun 2021 - Oct 2021
    Syracuse, New York, United States
  • Issi Technology Professionals
    It Support Specialist - Contract At Schc
    Issi Technology Professionals Dec 2020 - Jun 2021
    Syracuse, Ny
  • Dxc Technology
    Associate Technician
    Dxc Technology Sep 2020 - Nov 2020
    Syracuse, New York, United States
    Local and remote support including trouble shooting, diagnostic and repair. Windows 10 and Office 365 migration. Refresh, Imaging Laptops, PC’s, and Mini PC’s. Supported computer users with installation of hardware/software and networking components to meet user’s needs. Prepared computers for installation using imaging software and performed various configuration tasks for hardware and software.
  • Teksystems
    Pc Technician Iii
    Teksystems Jun 2017 - Sep 2020
    Dxc Utc/Carrier And Nine Mile Point/James A. Fitzpatrick Nuclear Power Plants
    IT Services and User Training – Wrote end user instructions and documentation for biweekly Cyber Security Virus update procedures. Preformed Anti-Virus biweekly updates on level 3 and 4 systems using Cyber Security procedures. Create training materials for Nuclear Power IT Policies and Procedures. Installed Office 365 to systems. Prepare computers for installation using imaging software and performed various configuration tasks. Maintaine database inventory of computers, hardware, and software for tracking and budgeting purposes. Updated the network diagram to show Cyber layered Protection.
  • Acs Group (American Cybersystems)
    Pc Technician
    Acs Group (American Cybersystems) Feb 2017 - Jun 2017
    Csc/Nationalgrid Account (Contract), Syracuse Ny
    IT Services and User Training – Basic troubleshooting, assistance and resolution for computer users. Supported computer users with installation of basic hardware/software and networking components to meet personal computer needs. Diagnosed and troubleshoot basic problems with individual or multiple computer systems in order to maintain proper functioning; resolves issues including contacting and assisting vendors. Recommended hardware solutions regarding personal computers in assigned areas. Worked with personal computer hardware, software, systems, and local area networks. Updated associated Refresh Tech work log, and Completion Checklist. Backed up user data, pst files and restored this data on personnel's computers locally and remotely.
  • Superior Group
    Solutions Support Associate (Ssa)
    Superior Group Sep 2016 - Feb 2017
    Xerox Account/Central New York Region
    IT Services and User Training – responsible for training Xerox end users on all features and functions of new machines (Copy, Print, Scan, Fax, basic maintenance, etc…), as well as configuring/install MFD’s for use on customers networks.
  • The Computer Merchant
    Field Services Technician (Subk)
    The Computer Merchant Mar 2016 - May 2016
    Csc/Nationalgrid Account (Contract), Syracuse Ny
    3 Month Contract Basic troubleshooting, assistance and resolution for computer users. Supported computer users with installation of basic hardware/software and networking components to meet personal computer needs. Diagnosed and troubleshoot basic problems with individual or multiple computer systems in order to maintain proper functioning; resolves issues including contacting and assisting vendors. Recommended hardware solutions regarding personal computers in assigned areas. Experience Worked with personal computer hardware, software, systems, and local area networks. Updated associated Refresh Tech work log, and Completion Checklist. Backed up user data, pst files and restored this data on personnel's computers locally and remotely.
  • Controltec
    Client Training And Support Specialist/Deployment Technician At Controltec
    Controltec Oct 2013 - Oct 2015
    Cicero, New York
    Customer and User Training – Provide leadership for planning and prioritization of customer training and support within compressed release schedules to meet projected milestones; train and support clients and users on software applications and hardware systems.IT Project Leadership – Led implementation of biometrics devices in New York State, and deployment if iPad mini pilot in Onondaga County with software upgrades, imaging, BIOS setup and training of end users on systems.
  • Self-Employed Contractor
    Lead Technician – Client Training, Support And Implementation
    Self-Employed Contractor Feb 2012 - Oct 2013
    Syracuse New York
    Strategic Business Solutions – Oversee development and implementation of strategic planning in collaboration with Sales, Management, and Production teams for identification and recommendation of continuous improvement of systems and equipment to optimize operational efficiency and productivity and ensure long-term goals are met.IT Project Leadership – Led implementation of POS self-checkouts in northeast with software upgrades, imaging, BIOS setup and training of technicians on the installation of POS self-checkouts and end users on systems.
  • Controltec
    Client Training And Support Specialist
    Controltec Jan 2011 - Jan 2012
    Cicero, Ny
    Customer and User Training – Provide leadership for planning and prioritization of customer training and support within compressed release schedules to meet projected milestones; train and support clients and users on software applications and hardware systems.IT Project Leadership – Led implementation of the Office of Child Care and Family Services Child Care Time (CCTA) and Attendance cloud based software in 9 counties in New York State, with software setup and training of end users on a cloud based system.

Ronald Sawyer Skills

Windows Strategic Planning Quality Assurance Access Powerpoint Microsoft Excel Outlook Technical Support Team Leadership Html Training Microsoft Office Customer Service Public Speaking Leadership Teaching Software Documentation Troubleshooting Analysis Graphic Arts Microsoft Word Software C Java C++ Javascript Databases Technical Expertise System Administration Photoshop Dreamweaver Illustration Strategic Business Planning Client Relations And Customer Service Client Training And Support Hardware And Software Staff Supervision/training/performance Management Graphic Design Resource Allocation Report Documentation Complex Problem Solving Project Leadership

Ronald Sawyer Education Details

Frequently Asked Questions about Ronald Sawyer

What company does Ronald Sawyer work for?

Ronald Sawyer works for Self-Employed

What is Ronald Sawyer's role at the current company?

Ronald Sawyer's current role is IT Support Specialist (Retired).

What is Ronald Sawyer's email address?

Ronald Sawyer's email address is rs****@****ems.com

What schools did Ronald Sawyer attend?

Ronald Sawyer attended Anne Arundel Community College.

What are some of Ronald Sawyer's interests?

Ronald Sawyer has interest in Science And Technology, Children, Arts And Culture, Education.

What skills is Ronald Sawyer known for?

Ronald Sawyer has skills like Windows, Strategic Planning, Quality Assurance, Access, Powerpoint, Microsoft Excel, Outlook, Technical Support, Team Leadership, Html, Training, Microsoft Office.

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