Ronald Shirley Email and Phone Number

Responsibilities included: meeting with clients to assess their training and development needs /gaps that potentially had an adverse impact on their bottom line performance. Once an assessment was made the client and I would prioritize the needed training and /or development based on key areas of the business (i.e. departments / divisions, etc.). The training / development areas were as follows: Building Highly Effective Teams (Team Building), Change Management, Sexual Harassment Awareness, Interpersonal /Interactive Skills, Safety Awareness – EH&S , Performance Management, Succession Planning, Conflict Resolution, Performance Improvement, Violence in the Workplace prevention, Effective Coaching and Counseling ,Effective Communication Skills and Leadership Development for new managers. If the client needed more specialized training or assessment (i.e. process improvement / workflow analysis that would also be address.

2004 to presentPromoted continuously to areas of increased leadership and responsibility due to a track record of quickly assimilating and surpassing corporate goals. Leveraged Six Sigma Black Belt Certification, operations, financial, sales and HR experience to lead a team-centered effort with multiple departments to identify need and ensure client satisfaction. Ensured customer accounts and service complied with corporate standards of excellence. Led a successful effort to boost referrals, renewals, upselling, cross-selling and account expansion. Documented exact cost savings and productivity improvements via before and after score cards. Reviewed company data to successfully increase client satisfaction/retention. Key AccomplishmentsSaved $2.5M in worker compensation costs in leading a Six Sigma Black Belt project to lean processes and select a better 3rd party vendor.Optimized processes, cut non-value steps, improved Process Cycle Time and reduced variation through DMAIC and effective project management.Worked with the Account Team to save costs, reduce waste and integrate operational efficiencies.Utilized a consultative sales approach to grow accounts as well as build new business opportunities.Troubleshot operations, analyzing areas to improve and implementing proactive solutions.Collaborated with internal/external teams in upgrading workflow, HR, IT, SOPs and service delivery.

Oversaw a total of 1400 exempt and non- exempt personnel from multiple departments including Finances, Sales and Administration. Learned quickly proprietary software such as EXPRO to track KPIs on a monthly, quarterly and year-end basis. Supervised Workers Compensation and Environmental Health & Safety initiatives.Served as a key team member in identifying HR operational needs and cost saving opportunities including upgrading payroll systems and selection of a contract worker system that improved on-boarding processes such as background checks and project delegation/tracking. Tasked with maintaining compliance to state/federal HR requirements. I have delivered various key HR related trainings (e.g. Sexual Harrassment Awareness / Prevention, Performance Management, Ethics, Performance Improvement , Change Management, Conflict Resolution, etc.) Please see the attached listing for additional subject matter areas.

Responsible for planning, directing and coordinating the contracted operations of the account. Monitors daily operations to ensure contract requirements are met, keep abreast of major situations affecting service to the customer and ensure all aspects of customer satisfaction. Responsible for managing the budget and P&L for the assigned account(s). Generating (selling) revenue and seeking additional business opportunities.Manage the assigned accounts to achieve required business results.• Managing to the contract: SLAs and KPI’s (Key Performance Indicators)• Employee and Customer Satisfaction• Customer retention• Profitability of account