Ronald Simmons

Ronald Simmons Email and Phone Number

Consumer Services Professional @ Advanced Call Center Technologies, LLC
berwyn, pennsylvania, united states
Ronald Simmons's Location
Haughton, Louisiana, United States, United States
Ronald Simmons's Contact Details

Ronald Simmons personal email

n/a
About Ronald Simmons

Ronald Simmons is a Consumer Services Professional at Advanced Call Center Technologies, LLC.

Ronald Simmons's Current Company Details
Advanced Call Center Technologies, LLC

Advanced Call Center Technologies, Llc

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Consumer Services Professional
berwyn, pennsylvania, united states
Website:
acttoday.com
Employees:
1140
Ronald Simmons Work Experience Details
  • Advanced Call Center Technologies, Llc
    Operations Manager
    Advanced Call Center Technologies, Llc 2022 - Present
    Shreveport, Louisiana, United States
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  • Centurylink
    Consumer & Small Business Collections Manager
    Centurylink Sep 2009 - Sep 2019
    Shreveport, Louisiana, United States
    Managed Collection's teams of 140 employees and outsourcing team with 2 vendor managers with 3 sites and 100 plus FTEs. Work with cross-functional teams to ensure staffing and service level requirements are met for collections group.
  • Sprint Nextel
    Customer Service, Technical Support And Vendor Manager
    Sprint Nextel Sep 1997 - Mar 2009
    Fort Worth, Texas, Oklahoma City, Ok And Shreveport La
    Vendor Manager, 2005 to 2009. Led performance management of 1200-employee outsourced technical support call center sites for wireless icon. Teamed with senior management and Operations, ensuring objectives were achieved. Met with vendors’ senior management to reach staffing requirements. Seized opportunities to improve performance, collaborating with Operations. Customer Service Operations Manager, Sprint PCS, 1997 to 2005. Promoted to manage general care, collections, collection retention and technical support production teams at 230-employee. Supervised both B2C and B2B customer service. Handled new-hire staffing, working with key internal contacts. Managed site’s Quality Team, ensuring service-audit completions.

Ronald Simmons Education Details

Frequently Asked Questions about Ronald Simmons

What company does Ronald Simmons work for?

Ronald Simmons works for Advanced Call Center Technologies, Llc

What is Ronald Simmons's role at the current company?

Ronald Simmons's current role is Consumer Services Professional.

What is Ronald Simmons's email address?

Ronald Simmons's email address is rs****@****ink.net

What schools did Ronald Simmons attend?

Ronald Simmons attended University Of Louisiana At Monroe.

What are some of Ronald Simmons's interests?

Ronald Simmons has interest in Football, Exercise, Sweepstakes, Home Improvement, Reading, Sports, Watching Basketball, Golf, Fishing, Home Decoration.

Who are Ronald Simmons's colleagues?

Ronald Simmons's colleagues are Erika Castorena, Uzaif Khan, Alec Flores, Mex Reyes, Amber Brackin, John Self, Aldo Lopez.

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