Eleven years of experience in the IT sector with strong environmental awareness, excellent speaking and writing skills, and the ability to find innovative solutions. Storage products - Avamar , Data Domain and IDPA.RPS & DPAD UE - Remote Proactive Service and Data Protection Availability Division Upgrade Engineer.Products included: Avamar, Data Domain, and IDPA (Integrated Data Protection Appliance).Core Job to handle client's Code Upgrade requests and hotfix installation for the storage products.Adding and Activating the client Agent on the Servers Desktop and on VM’s EnvironmentCreating custom reports using Avamar Administration Console. Handling Scheduled and on-demand Backups and handling restores Perform Technical Consultation - to check the grid'savailability, compatibility, and errors. Prepare the server's upgrade plan and get it ready before theupgrade scheduled date. Resolve the errors on the grid. Critical errors are escalated to next level Support Team.Perform Code Upgrade and Hotfix installation.Deliver the requests in the agreed SLA.Collaborated with team members to achieve target results.