Create, Track & Receive POsKey billing data from timesheet / LMR’s into billing system with high degree of accuracy.Set up new jobs in the Job Management systemBill Customer and Correct Rejections as needed

-Confirm all necessary and required information is present to accurately generate a sales order and create an invoice in SAP. - Validate revenue recognition criteria- Mail invoices to clients or submit electronically- Conform to customer specific EDI requirements when submitting invoices electronically- Responsible for resolving billing disputes while applying effective communication skills working with internal and external contacts- Validated auto accruals; demonstarted accountability and awareness for days-to-invoice ratio

Send invoices to customers through various channels or uploads into customer portalsEDI experience to include Open Invoice, SAP AribaReviewed invoices for completeness and accuracy. Followed up with customers or other division staff/management to resolve identified discrepancies. Processed credit adjustments on accounts, i.e incorrect tax or fuel charges, misapplied or un-applied paymentsClerical support to include order entry for various portables, i.e hand wash stations, toilets, trash cans, etc...

Entered maintenance agreement/contract data into Oracle R12 billing system, obtain meter reads, purchase order numbers and other billing information from customers and other Ricoh personnel. Delete maintenance agreement/contract data when equipment has been returned or removedAnswered incoming calls from internal and/or external customers regarding questions or invoicing options and proactively resolve all outstanding issuesProvided reporting/spreadsheets as requested by customer and/or sales professionalAnalyzed account billing problems going over P&L reports identifying the delta and resolving any discrepancies. Managed multiple high level accounts and meet monthly billing deadlines

Routine service and preventative maintenance, supply replenishment, order and restockPrinter break/fix, software driver installation, end-user training on Ricoh devicesManaged and maintained all digital multi-function products, printers, scanners, and fax machines including hardware from other manufacturersObtain month over month usage on all devices and maintained accurate spreadsheet data to assist in billing