Ronald W. Email and Phone Number

I have the experience on generating leads, profiling customers, planning visit activities and updating the CRM system, developing business opportunities and exploit market potential, ensuring that local sales, profitability and cash flow targets are achieved. 1. Implement daily cold call and visit to generate prospective leads to arouse the clients’ awareness, by presenting the professional demonstration to deliver the brand’s value by a consultative selling way. 2. Generate the explicit and implicit needs from all the stakeholders, then promptly and precisely identify the C-level decision maker of the project, and response the query immediately. 3. Analyze the F.A.B.E. and SWOT of Technogym products and competitor’s, by setting a beneficial and stable growth of the prime product strategy in a differential positioning. 4. Assess the sales pipeline to forecast accurately and achieve the annual quotas, by sourcing and fulfilling pipeline revenues. 5. Drive the process with prospective clients from initial prospecting to signed contract and punctual delivery.

I have 5 years’ experience within a customer-facing and online sales setting. The role is primarily responsible for leading the team to achieve the sales target and post-sales service by offering the most suitable solution based on customers’ need and capturing customers’ preferences and feedbacks to optimize the SFDC. 1. Implement marketing events (e.g. product launch event, roadshow, business cooperation) to arouse the corporate’s interest, by using customer experience journey to build up excellent relationship with them. 2. Identify customers’ personas (e.g. purchasing capacity, needs classification, following timeline and satisfaction), using the superior interpersonal communication do a professional demon to amplify the customers’ needs and pain points to gain their trust and to strike a great deal. 3. Make use of the SFDC system to optimize personal and team data, keep searching for opportunities, organize weekly meetings with the line manager and teammates (e.g. case study, role play, brainstorming) to encourage the positive behavioral feedbacks and improved behavioral feedbacks which could be used to set achievable targets. 4. “Tag” the customer based on different perspectives to keep driving internal revenue （renew and referral）through a brilliant loyalty program. 5. Optimize kinds of touchpoints strengthen the connection with customers which could enhance the NPS scores and ensure the satisfaction.