Ronald Warren Email and Phone Number

ITIL Network Operations Change Analyst coordinating network change management request workflow and lifecycle via Service Now. Collaborating with WALT DISNEY, ABC, FOX, and MARVEL Business Stakeholders, Information Technology groups, Vendors, Project Managers, and Executive Leadership teams developing and maintaining Quality Assurance checks and balances during the review, execution, and daily status reporting, dissemination, and liaison management for change request life cycles. Performing network change request review, validation, and accurate impact analysis, risk assessment, content & context for promoting and/or granting approvals. Managing daily communications’ meetings with Engineering tower leads, project managers, and relative network engineers across technical, security, design & architect, and application teams in risk assessment, compliance, scope of work, content & context, and accountability to support approval, denial, or rescheduling. Ensuring network stability within the entire Disney Enterprise Network Infrastructure and extended Business Jurisdictions by deterring service interruption, extended outage or performance degradation as a contributing network operations resource and valued participant within various Change Advisory Boards.

Independent contractor providing safe, reliable, and comfortable passenger transportation to and from various destinations in and around Orlando, Tampa, Miami. Professional service with 400 plus 5-Star personal customer service comments of "Excellence".

Independent contractor providing safe, reliable, and comfortable passenger transportation in and around the Orlando metro. Highly rated 5-Star personal service with an emphasis on Respect, Cleanliness, Safety, and Professionalism.

ITIL Network Operations Change Analyst coordinating network change management request workflow and lifecycle via Service Now. Collaborating with WALT DISNEY, ABC, FOX, and MARVEL Business Stakeholders, Information Technology groups, Vendors, Project Managers, and Executive Leadership teams developing and maintaining Quality Assurance checks and balances during the review, execution, and daily status reporting, dissemination, and liaison management for change request life cycles. Performing network change request review, validation, and accurate impact analysis, risk assessment, content & context for promoting and/or granting approvals. Managing daily communications’ meetings with Engineering tower leads, project managers, and relative network engineers across technical, security, design & architect, and application teams in risk assessment, compliance, scope of work, content & context, and accountability to support approval, denial, or rescheduling. Ensuring network stability within the entire Disney Enterprise Network Infrastructure and extended Business Jurisdictions by deterring service interruption, extended outage or performance degradation as a contributing network operations resource and valued participant within various Change Advisory Boards.

Infrastructure Network Operations Specialist coordinating network change requests via Service Now throughout various Walt Disney Information Technology groups and Business Stakeholders. Collaborating with Network Telecom teams to develop and maintain periodic status reports to keep management informed on change request life cycles. Reviewing, validating, verifying network change requests for accurate impact analysis and risk assessment prior to approval and execution. Providing communications across technical teams to properly assess risk, impact, content, and accountability. Researching key information necessary for the approval / rejection / rescheduling of all network change requests to appropriately protect Disney Enterprise Network Infrastructure and Business Services from unintentional service interruptions. Serving as a member of the Change Advisory Board(CAB) to perform peer authorization of changes and assist in guiding changes within the Change Management teams.

Incident Situation Manager executing ITIL v3 and KT model best practices in leadership, direction, and cognitive skills, thinking, and management of network engineering resources to troubleshoot, triage, and restore critical network services expeditiously. Priority 1-3 high visibility and heightened awareness Situation Management leveraging ATOS, Cisco, Jupiter, Avaya, Level 3, AT&T, Verizon, and F5 Vendor Network Engineers Tier 1 - 3 to restore network high availability services for Walt Disney World, Disney Land, Resorts, Cruise Lines, ESPN, ABC, Lucas Films, Marvel, and 21st Century Fox frameworks.

ServiceNow System Administrator / Incident Manager for Operations Intelligence Center monitoring daily Network, Application, Data Storage, and System activity using Automated Logic WebCTRL, SCCM, SCOM, SolarWinds, ServiceNow CMDB, PAESSLER PRTG, USA BLUEBOOK, and CA Automic. Critical incident escalation, engagement, root cause analysis, active status and resolution reporting. Hosting weekly Cisco WebEx conferences reviewing MS PowerPoint presentation of high level problem records. Six Sigma, ITIL/ITSM, and Data Analytics best practices actively engaged in Asset Management, PC Refresh, Help Desk Support, and ServiceNow training projects.

Maryland Transit Administration Police Department/Homeland Security Surveillance System Administrator managing MS Windows Server 2003/2008 R2/2012 & 95/98/2007/2010 infrastructure. Windows 2003/2008/R2/2012 system infrastructure, networking, and resources management for client 95/98/10 end-users using RDP, LANDesk, WIRESHARK, TRACEROUTE, PING, WSUS, Active Directory, Aralia Iberis/Ilex, Sony, and Sanyo CCTV GUI configuration tools. Configured, deployed, and maintained servers, desktops, monitors, CCTV cameras, routers, switches, CAT5/6, RJ45, RJ11, APC UPS, DR, BCP, and network storage devices including performance tuning, OS & Firmware versioning, patching, testing, compliance hardening, asset management, inventory control, data center migrations, and server refresh. Technical writing, editing and documenting training manuals on SOPs, Architectural Design, and Network parameters. Attended MTA Senior Police Command, Executive Administration, Vendor Prime & Sub-prime contractor meetings covering SOWs, PIDs, and Infrastructure Design, System Health, and Customer Feedback/Satisfaction statistics.

ITIL/ITSM Service Desk, technical lead managing Solaris, MS Windows, IIS, WebSphere, WebLogic distributed system administration and code deployments. Performed system administration tasks in support of CISCO, AIX, Solaris 7/8/9 – Sun 10/15/20k Servers, MS Windows NT/2003 enterprise system performance tuning, OS patching, server hardening, consolidation, and migration. Disaster Recovery / BCP team liaison executing failover scenarios, recovery readiness. Actively monitored and managed system, application, and network node activity or versioning to include job execution and automation using various tools and suites such as MS System Center Operations Manager (SCOM), SCCM, PowerShell, IBM TN3270 Emulator, F-Secure SFTP/SSH/SCP, Hummingbird Exceed FTP, and SNMP agent configuration.

US Dept. of Labor / OSHA contractor engineering advanced LAN/WAN infrastructure involving SCO, SOLARIS, SNA-3270, and MS Windows Client/Server architectures. Distributed Server /Client hardware and software configuration and deployments involving MS Exchange, SMS, SQL database administration performing archive and recovery. Help Desk support using Oracle "Top of Mind" application, HP Open View, Sun Net Manager, network analysis triage, troubleshooting, and support with client OS/MVS, JCL, COBOL, TSO, and RJE gateway processing. Basic & C Programming, UNIX scripting with emphasis in SCO, Solaris, Perl & Korn Shell process administration with peripheral operations. Responsible for asset inventory control using Visual Basic programming and ISQL database management. Implemented the first OSHA/OMDS LAN/WAN deployments comprised of Solaris, SCO UNIX, and Windows SMS, Exchange, NT Server and 95/98/10 client desktops.

IBM 43xx mainframe & Data General MIIS distributed infrastructure duties involving system IPLs, network monitoring and troubleshooting, VM console monitoring, and IBM tape management. Peripherals inventory of preventive maintenance, computer utilization logs, file identification, and similar data. Trained and supervised junior employees performing the operations. Technical writing included S.O.P. for Operating Systems (O/S), applications, and data reports. Demonstrated continuous effort to improve operations, decrease turnaround times, streamline work process, and customer service. Analyzed communication trouble calls and determined corrective measures.

52 Delta Power Generation Specialist servicing and maintaining the combat readiness operations for Motor Pool and HQ Warfare training regiments. Schematics, Diesel and Gasoline Generator operations and remote deployment during combat training exercises supplying AC/DC power to Military Intelligence Field Command, Mechanized Infantry, Radio Communications, Field Artillery, and Armored Personnel Carrier Units. Combined combat and office detail training with day-to-day personal development coursework and maintenance supporting tactical utility, precise Power-Generation sets, internal combustion engines and associated equipment. Maintenance and repairing of motors, generators, switchboards, and control equipment, including power and lighting circuits, electrical fixtures. Detecting and locating grounds, open circuits, and short circuits in power distribution cables, while ensuring emergency power to the main control board from an emergency switchboard using standard electrical and electronic test equipment reading technical guides and diagrams to locate damaged parts.