• Provide training and support for Parts Product Analysts• Develop materials and processes for training PPA’s• Determine serviceability and stocking level for NPI parts to support Caterpillar products in the first two years of product life• Met all metrics including stretch goals for processed Engineering Change Notices and maintained an organized workload

• Determine serviceability and stocking level for NPI parts to support Caterpillar products in the first two years of product life• Process engineering changes • Use blueprints, reference part numbers, and EDS for analysis• Work with engineers, product groups, expediting and dispositions

• Point of contact for dealer requests and concerns in a Call Center environment regarding worldwide availability, estimated ship dates, inventory and engineering freeze codes, and grief overrides• Assisted dealers by expediting hard-to-get material from overseas, suppliers, and production, questions on shipping routes, dealer training on ANTARES parts ordering system, and overall support and contact for all general inquiries• Check schedules from suppliers, past sales from dealers, all open allocations for material routed in the Caterpillar networks• Based on dealer's needs and parts availability, place orders for the dealer and assist in determining best course of action for expediting their order• Proactively expedited material for DOWN orders on backorder to reduce customer downtime• Process owner for the daily execution of the exception process report for Sanford and Griffin material to fill Mega down backorders