• Account Management • Operations Management • Quality Management • Property Management • Strategic Planning • Quality Assurance • Quality Control • Budgeting • Process Improvement • Property Inspections • Property Valuation • Reconciliations • Appraisal Review • Vendor Management • Hiring & Supervision • Staff Training • Human Resources and Regulatory ComplianceAs a dynamic, innovative Manager, I’ve delivered increases in profit and revenue, efficiencies, quality and customer service levels through strategic management of staff and operations in the real estate industry. I streamline operations and improve quality by effectively collaborating with cross-functional teams and employees at all organizational levels.Upon an in-depth review of my credentials and business expertise, you’ll find a hands-on manager with proven accomplishments in meeting customer and stakeholder needs while enforcing regulatory requirements. I’ve delivered increases in:• Profit and Revenue due to streamlining operations, improving quality and service levels, and providing hands-on leadership: I achieved the highest percentage of sales grossing $2.2B while serving as Property Director at Southeast Alliance, LLC by ensuring smooth day-to-day operations, contractual and regulatory compliance, and exceptional quality and customer service for a portfolio of up to 34K HUD owned Single Family units.• Successful Start-ups as a result of leveraging strong management skills in areas of operations, quality and human resources: I maximized the start-up and continuing operations of JVI’s Quality Department, including creating the company’s first Quality Management System (QMS) following ISO 9001:2008 standards and guidelines.