Ronald Wolfe Email & Phone Number

Orlando, Florida Area

Establishing a customer first work environment leading a team of Residential Property Liaisons in Central and Southwest Florida and overseeing management of the Retail Customer Experience Representatives in Southwest Florida delivering a best in class measurable customer service that serves as a differentiator from the competition.

Central Florida

Facilitate business plan and goal attainment and fulfill service level obligations by effectively managing valuation servicing for residential and commercial loans; staff hiring, training and supervision, operations management, quality control, communications, budgeting, goal development and implementation, trend analysis and client consultations. Serve as departmental liaison with external clients and internal clients (upper management, accounting, facilities marketing, imaging departments, etc.) to carry out scope of projects/assignments.

Lake Mary, Fl

(JVI closed in 2013.)Maximized the start-up and continuing operations of the Quality Department for this nationwide appraisal management firm that served clients including banks, insurers and government agencies, to name a few. Increased efficiencies and customer satisfaction by following International Management Standards to analyze operational processes and create metrics to measure Key Performance Indicators (KPI). • Saved the company more than $700K within the first year of start-up by increasing efficiencies.• Improved quality as a result of creating the company’s first Quality Management System (QMS) following the standards and guidelines of ISO 9001:2008 to analyze operational processes and procedures.• Selected by the CEO to manage Human Resources starting in December 2012 due to exceptional leadership skills, job knowledge and work ethic.

Lake Mary, Fl

(JVI closed in 2013.)Delivered unprecedented profits through effective management of an operational restructuring for the highest revenue producing client. Entrusted to consult in the enhancements of an event driven technology platform that managed and tracked orders throughout the operations process. • Enhanced efficiencies, yielded the highest customer turn times, and increased overall company profit by more than 20% while serving in this role.• Promoted to Quality Management Director due to strong leadership skills and experience in quality control.

Lake Mary, Fl

(JVI closed in 2013.)Expedited property sales at the highest possible prices and under ideal terms for the company’s largest account by overseeing and managing the reconciliation of appraisal reports and BPO’s (Broker Price Opinion), including staff supervision, system administration, policies and procedures, quality, regulatory compliance and special projects in the Appraisal Division. Resolved highly complex, unique and escalated problems involving legal, compliance and system vendor and/or system issues. • Increased efficiencies and ensured policy and regulatory compliance by creating and managing standards and operational process, and frequently reviewing and assessing those standards were appropriate. • Strengthened controls by identifying and communicating issues throughout the division and to management, consulting with other departments regarding practices and procedures, and presenting recommendations for department productivity and efficiency standards to management. • Promoted to Analytics Operations Manager due to previous management experience in establishing operational processes, procedures and quality controls.

Lake Mary, Fl

(JVI closed in 2013.)Leveraged more than 10 years of residential property inspection experience for HUD to review Wind Mitigation surveys for Florida’s My Safe Home Program and Federal Alliance for Safe Homes Pilot Program on behalf of the State of Florida Department of Financial Services and inspection services for private insurance companies. • Promoted to Reconciliation Manager due to specialized education and training as a real estate licensee and real estate broker combined with appraisal knowledge and appraisal review experience.

Lake Mary, Fl

(JVI closed in 2013.)Ensured exceptional service and compliance with USPAP appraisal principles (as established by the Appraisal Foundation) and client specific requirements by identifying the best qualified local real estate appraiser to perform appraisal reports, and managing orders through to fruition. Prepared routine status reports for clients.• Promoted to Quality Assurance Senior Reviewer due to commendable management skills and years of experience in residential home inspections for government agencies.

Maitland, Fl

Increased occupancy and enforced policy and regulatory compliance through close supervision of subcontracted property maintenance companies to secure, clean and maintain HUD owned properties, soliciting and managing property repairs for FEMA, and preparing rental leases and required company tracking reports.

Altamonte, Fl

Ensured smooth day-to-day operations, contractual and regulatory compliance, and exceptional quality and customer service through effective management of four satellite property management offices servicing HUD’s (Department of Housing and Urban Development) M&M contract in Florida and Puerto Rico that consisted of more than 50 employees and 200 subcontractors; daily operations included enforcement of company office procedures and policies, data entry, record keeping, reporting, staff supervision, work delegation, work orders, conference calls, customer service, payroll and invoice approvals. Managed a portfolio of up to 34K HUD owned Single Family units, including securing, inspecting, cleaning and maintaining units, and corporate and governmental reporting. Resolved legal issues through collaborations with local authorities and government agencies. • Achieved the highest percentage of sales grossing $2.2B and the best overall company scoring in the U.S.• Complied with all contractual obligations with built-in contract compliance checkpoints by developing and implementing a highly successful strategic plan. • Instrumental in facilitating quality compliance with HUD and improvements in customer service due to assisting in the development of company policy and office procedures.

Real Estate

Basic Real Estate Law & Practices Pre License-Certification

Education record

Appraisal, Real Estate Brokerage

Activities and Societies: Real Estate Broker License Real Estate Broker Post Licensing, Seminole State College, Sanford, FL, 2009 Real.