Manage a portfolio of approximately 150 international relocating customers.Responsible for making sure customers have a positive experience with all providers used during their relocation.Quickly resolve problems that arise during the relocation process.Communicate with customers and client contacts on a daily basis to ensure a successful relocation.

Provide independent services to the New York State Lottery for live daily drawings.Audit and maintain daily documentation of processes while monitoring all aspects of the Lottery drawing procedures.Assess security activities and report any issues to the KPMG coordinator.Identify and report any significant deficiencies that take place during the drawings.

Provide information to New York State Teachers Retirement System members over the telephone, which includes answering questions and resolving issues related to tax withholdings.Update the system’s database while sorting through returned tax forms.

Participated in a structured and rigorous training program to learn everything that has to do with retail banking.Effectively communicate with internal and external customers to help solve problems.Build strong customer relationships by using my knowledge to help with their financial needs. Resolve service issues in a prompt and efficient manner.Authorized to sell Life, Accident, and Heath insurance in the state of New York.

Delivered excellent client service to external and internal customers in a timely and accurate manner.Developed a system by which consultants could accomplish their work faster and with greater efficiency and effectiveness.Ensured confidentiality with each customer’s personal information, including access to financial records.Processed anywhere from 30 to 50 domestic and international relocation related tasks each day while learning the importance of time management.Participated… Show more Delivered excellent client service to external and internal customers in a timely and accurate manner.Developed a system by which consultants could accomplish their work faster and with greater efficiency and effectiveness.Ensured confidentiality with each customer’s personal information, including access to financial records.Processed anywhere from 30 to 50 domestic and international relocation related tasks each day while learning the importance of time management.Participated in companywide community service by volunteering two days of work to improve an inner city youth center, as well as a city park. Show less

Delivered excellent client service to external and internal customers in a timely and accurate manner.Developed a system by which consultants could accomplish their work faster and with greater efficiency and effectiveness.Ensured confidentiality with each customer’s personal information, including access to financial records.Processed anywhere from 30 to 50 domestic and international relocation related tasks each day while learning the importance of time management.Participated… Show more Delivered excellent client service to external and internal customers in a timely and accurate manner.Developed a system by which consultants could accomplish their work faster and with greater efficiency and effectiveness.Ensured confidentiality with each customer’s personal information, including access to financial records.Processed anywhere from 30 to 50 domestic and international relocation related tasks each day while learning the importance of time management.Participated in companywide community service by volunteering two days of work to improve an inner city youth center, as well as a city park. Show less