• Utilized all resources for recruiting top talent for the biotechnology, clinical research, and pharmaceutical industry.• Identified and sourced appropriate talent for current open roles within the organization and for our clients.• Determined applicant qualifications by pre-screening and interviewing applicants on a consistent set of qualifications, analyzing responses, and comparing qualifications to job requirements.• Recommended candidates to hiring managers based on objective… Show more • Utilized all resources for recruiting top talent for the biotechnology, clinical research, and pharmaceutical industry.• Identified and sourced appropriate talent for current open roles within the organization and for our clients.• Determined applicant qualifications by pre-screening and interviewing applicants on a consistent set of qualifications, analyzing responses, and comparing qualifications to job requirements.• Recommended candidates to hiring managers based on objective criteria used in the evaluation process. Show less

• Handled a team of up to 20 full-time employees.• Monitored calls daily and provided feedback and coaching of team members per the quality standards.• Participated in Quality Management program in identifying and incorporate these competencies into all interactions with co-workers and clients.• Delivered customer satisfaction, business results and employee satisfaction in order to ensure achievement of scorecard and client goals.

• Quickly answered customer inquiries in a friendly and courteous manner.• Provided first call resolution, while following strict procedures that meet compliance guidelines.• Identified and offer customers the products and services they need and want to succeed financially.• Initiated sales plus cross-sell complete banking services range to present prospective customers.