Volunteer at Various Animal Rights Groups and Shelters

Helping Customers and Agents to find the best Service and Rates for International and Domestic Logistics. Includes Export and Import Air & Ocean, as well as Domestic LTL and FTL.

Develop all Logistics business for the United States. Mentor Sales Team. Coordinate Sales efforts with ATA Global Network.

Head JFK Branch Team for West Coast based Forwarder. Handle all forms of Logistics, including air, ocean domestic, imports and exports.

Turned JFK Branch Profitable within three months. Reduced costs, streamlined systems. Stopped constant errors. Improved customer satisfaction. Managed both Sales and Services for office of 18 people. Exceeded 2010 Budget. Directed most productive Branch in North America.• Identified and met client needs, forging key partnerships to drive sales from $0 to more than $100M in less than one year. • Spearheaded strategic plans to position offices in global markets, expanding import/export operations while driving international sales to generate 25% increase in overseas business.• Performed consistent and thorough follow-up meetings and strengthened partnerships with overseas agents to amplify cash flow 20%.• Evaluated and audited telecommunications and utility invoices to uncover $2.1K in incorrect billing charges and save $50K in overage costs.• Raised profit margins 15% while decreasing costs 20% through reengineering operations, restructuring employee headcount, and reducing overtime and labor costs.• Negotiated lower rates with carriers and truckers to save 15% in direct expenses.• Established a collaborative, team-oriented employee-management relationship, enhancing personnel satisfaction through cross-functional training while lowering turnover 51%.• Conducted in-depth research, selected, and installed leading-edge telecommunications system that dramatically improved customer satisfaction and drove productivity more than 50%.

Lynden International is a diverse transportation company with a unique heritage of meeting challenging customer requirements. We began service in 1977 to serve the expedited transportation needs of the Alaska oil industry; and we have steadily broadened our ability to meet the needs of customers on a national and international basis.Streamlined workflow and improved payable and receivable processes by expediting invoice approval procedures. Coordinated a team of agents to enhance shipping procedures. Attracted top ten clients and effectively managed customers to ensure optimal satisfaction. Secured timely payment approval and processing to maintain key vendor partnerships. Revitalized relationships with previous customers to increase business. Implemented processes to send clients accurate and prompt shipping data.

Amplified business growth for one of the largest logistics companies in the US, expanding product lines through expedited air product delivery. Sold company services directly to customers. Managed RFQs and coordinated 15 Northeast offices and 40 Roadway Express representatives to boost sales of Roadway Air, a company managed by Integres.

Performed market needs analysis and developed strategic business plans to generate business for a Fortune 500 organization. Delivered presentations to senior level executives and board members. Evaluated and closed contracts for services. Identified customer issues and created effective strategies to resolve problems, save the company time and money, and increase profitability and referrals.

Directed a cross-functional, 20-member team of HR, operations management, and sales personnel. Penetrated international markets for a freight forwarding organization in Long Island, New York. Managed office operations and implemented appropriate upgrades and purchases, increasing productivity, reducing costs, and enhancing customer service.

Led the sales department for the largest worldwide integrated transportation organizations with more than $4B in revenue. Coordinated operations for airfreight sales. Raised sales by revitalizing the company image and generating new ocean and air freight business.