•Support and assist customers across the US, Puerto Rico, and Canada to increase sales and achieve their goals.•Supervise and support the Inside Sales/Customer Service team. Direct, consult, and encourage to maintain a positive work environment.•Interview, hire, and train new candidates to the team. Developed a detailed training program to get them up to speed quickly.•Co-developed a new website with the focus on being user friendly and customer centric. Integrated a live inventory status to support 100% order fill rates.•Developed a program called “Shippables” to pull all available backordered inventory together, allowing us to reach out for approval to ship. Generated $1.6MM in invoiced revenue over 18 months.•Other duties and responsibilities including but not limited to: virtual buying group conferences, trade shows, dealer visits, customer and buying group programs, assisting in contract renewals. Working with customers in aging collection situations, reaching out to shipping companies to correct erroneous shipping charges. Manage challenging damage and return claims.

•Direct and hire inside & outside sales team responsible for $2.6MM in annual sales.•Analyze sales and profit reports to monitor daily operations and gain insight to individual rep success.•Generate project reports to measure progress and to ensure large-scale projects are moving forward. •Design a rewards program to incentivize reps and generate competitive energy among the team.•Coach reps individually to discuss opportunities and challenges in pipeline performance.•Determine sales and profit goals to achieve positive revenue growth.•Develop and maintain relationships with accounts, new and current by demonstrating new innovations, products, and techniques to enhance their foodservice preparation, execution, and presentation.

•Led and motivated the sales team to develop their skill and establish a high standard of service.•Maintained monthly equipment sales of $100K+ through customer projects and in-store sales. •Consulted customers on kitchen layout and design based on theme and menu.•Engaged new vendors by directing regular visits and on-site meetings to provide a robust variety of inventory. •Assessed and analyze Auto Quotes mark ups and vendor discounts for profit-generating opportunities. •Reviewed and approved equipment sales orders for accuracy, profitability, and overall customer satisfaction. •Implemented a customer follow up procedure to determine satisfaction, loyalty, and cross sell opportunities.

•Developed and managed the sales team by recruiting and training diverse talent.•Set and reviewed annual sales quotas to measure profitability and to hold accountability of salespeople. •Started a process of quarterly reviews to identify strengths and areas of development for the sales force. •Implemented a new commission structure to motivate positive sales behavior.•Created an in-depth sales training program to expand product, vendor, and systems knowledge.•Became established as the in-house contact for large equipment purchasing for $1K-$150K+. •Prepared bids for schools, architectural firms, and construction companies to secure development projects.

•Exceeded sales plan 10 straight years, achieving Bell Ringer four times, which is the company’s highest honor. •Grow Chicago’s Greektown into a distinguished source of long-term sales for the company by building deep and lasting relationships with owners and developers in the neighborhood.•Was invited to participate in the district sales management training program.•Presented an award winning table-top presentation to 200 colleagues in 2002, receiving top recognition.