Ronald L. Depass L. Email & Phone Number

• Briefing and leading group of flight attendants per flight• Make sure emergency equipment is fully functional per flight• Ensuring customer satisfaction onboard• Inventory of inflight beverages, headphones and galley tools per flight• Solve any issues with passengers on board (safety, customer satisfaction)• Writing reports regarding safety, emergency equipment or situations during flights.• First Aids training• Ensuring passenger safety and comfort.• Proven leadership and customer service skills

Aeropuerto Internacional De Tocumen

• Leading all crews and responding any questions regarding the operations department• Ensuring all flights had the minimum required crew to guarantee on time departure• Oversee daily flight operations• Work closely with scheduling to guarantee flights were ready for departure• Daily reporting to Operations Management.

Ciudad De Panamá

• Leading 9 supervisors and 25 customer service, billing and technical representatives• Daily analysis of metrics and production• Interviewing and recruiting new prospects • Weekly conferences with headquarters• Customer satisfaction surveys • Productivity reports• Monitoring and staffing• Metrics reports

Ciudad De Panamá

• Coached and developed representatives for the new products to be offered• Performance reports• Enhance team performance• Provided one-on-one coaching as a result or call observation feedback.• Developed measurable training objectives related to new hire needs

Panamá, Panama

• Following project scripts when handling different topics• Tele sales of different products, such as cellphones, accessories and credit cards.• Identifying customers’ needs, clarify information, research every issue and providing solution

Master Of Business Administration - Mba, Human Resources Management And Services, Cum Laude

Postgrado En Alta Gerencia, Business Administration And Management, General, Magna Cum Laude

Especialización en Alta Gerencia

Licenciatura, Comercio Internacional