Ronald L. Depass L.

Ronald L. Depass L. Email and Phone Number

Bilingual professional with over 15 years of experience in team leadership, recruiting process, customer service, daily team follow up, training, coaching and monitoring. @ Copa Airlines
panama, panama, panama
Ronald L. Depass L.'s Location
Panama City, Panamá, Panama, Panama
Ronald L. Depass L.'s Contact Details

Ronald L. Depass L. work email

Ronald L. Depass L. personal email

n/a
About Ronald L. Depass L.

I have the ability to manage and guide a successful group of team members, also to adapt to new environments and assignments, the drive to learn quick and the competence to work under pressure.

Ronald L. Depass L.'s Current Company Details
Copa Airlines

Copa Airlines

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Bilingual professional with over 15 years of experience in team leadership, recruiting process, customer service, daily team follow up, training, coaching and monitoring.
panama, panama, panama
Website:
copaair.com
Employees:
4706
Ronald L. Depass L. Work Experience Details
  • Copa Airlines
    Inflight Cabin Service Purser
    Copa Airlines Apr 2009 - Present
    • Briefing and leading group of flight attendants per flight• Make sure emergency equipment is fully functional per flight• Ensuring customer satisfaction onboard• Inventory of inflight beverages, headphones and galley tools per flight• Solve any issues with passengers on board (safety, customer satisfaction)• Writing reports regarding safety, emergency equipment or situations during flights.• First Aids training• Ensuring passenger safety and comfort.• Proven leadership and customer service skills
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  • Copa Airlines
    Cabin Crew Operations Supervisor
    Copa Airlines May 2015 - Jun 2015
    Aeropuerto Internacional De Tocumen
    • Leading all crews and responding any questions regarding the operations department• Ensuring all flights had the minimum required crew to guarantee on time departure• Oversee daily flight operations• Work closely with scheduling to guarantee flights were ready for departure• Daily reporting to Operations Management.
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  • Nco Group
    Operations Lead Supervisor
    Nco Group Jul 2006 - Feb 2009
    Ciudad De Panamá
    • Leading 9 supervisors and 25 customer service, billing and technical representatives• Daily analysis of metrics and production• Interviewing and recruiting new prospects • Weekly conferences with headquarters• Customer satisfaction surveys • Productivity reports• Monitoring and staffing• Metrics reports
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  • Nco Group
    Training Assistant
    Nco Group Apr 2006 - Jul 2006
    Ciudad De Panamá
    • Coached and developed representatives for the new products to be offered• Performance reports• Enhance team performance• Provided one-on-one coaching as a result or call observation feedback.• Developed measurable training objectives related to new hire needs
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  • Nco Group
    Customer Service, Billing And Sales Representative
    Nco Group Aug 2003 - Apr 2006
    Panamá, Panama
    • Following project scripts when handling different topics• Tele sales of different products, such as cellphones, accessories and credit cards.• Identifying customers’ needs, clarify information, research every issue and providing solution
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Ronald L. Depass L. Skills

Servicio Al Cliente Ventas Comercio Internacional Airlines Aviation Commercial Aviation Flight Safety Flights Civil Aviation Airports Flight Planning Ticketing Travel Management Tourism Aeropuertos Turismo Vuelos Liderazgo De Equipos Microsoft Office Microsoft Excel Trabajo En Equipo Entrenamiento Cambio Organizacional Microsoft Word Microsoft Powerpoint Coaching Telecomunicaciones

Ronald L. Depass L. Education Details

Frequently Asked Questions about Ronald L. Depass L.

What company does Ronald L. Depass L. work for?

Ronald L. Depass L. works for Copa Airlines

What is Ronald L. Depass L.'s role at the current company?

Ronald L. Depass L.'s current role is Bilingual professional with over 15 years of experience in team leadership, recruiting process, customer service, daily team follow up, training, coaching and monitoring..

What is Ronald L. Depass L.'s email address?

Ronald L. Depass L.'s email address is rd****@****air.com

What schools did Ronald L. Depass L. attend?

Ronald L. Depass L. attended Universidad Interamericana De Panamá, Universidad Interamericana De Panamá, Universidad Interamericana De Panamá.

What skills is Ronald L. Depass L. known for?

Ronald L. Depass L. has skills like Servicio Al Cliente, Ventas, Comercio Internacional, Airlines, Aviation, Commercial Aviation, Flight Safety, Flights, Civil Aviation, Airports, Flight Planning, Ticketing.

Who are Ronald L. Depass L.'s colleagues?

Ronald L. Depass L.'s colleagues are Marisol Sotillo, Francisco Tavarez, Michael Brown, Felipe Morua, Leilani Villaverde, Mafer Medina, Diana Vera.

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